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All Star Hi
Dark Denim Backpack Exclusive
Converse All Star Hi Dark Denim Backpack Exclusive Trainers Shoes
Style number 2411032592
Hi-Top Trainers By Converse
Converse, renowned for their hi-top canvas trainers have become true wardrobe staples. Transcending age, gender and time Converse continue to develop the iconic hi-top trainer with exclusive prints and designer collaborations keeping the original Converse DNA at its heart.
DELIVERY & RETURNS
We aim to dispatch your order within 2-3 working days, in many cases orders are shipped next working day. Unfortunately we are currently unable to offer a guaranteed next day delivery.
Please note that we do not ship to PO Boxes and Army Barracks.
Please note that we do NOT ship to Reunion, France.
Any taxes or duty fees incurred to ship abroad are the responsibility of the customer and these costs cannot be reclaimed from Office. Please note we do NOT deliver to International PO Boxes.
For European Union, please allow up to 10 working days from confirmation of order for delivery. For Rest of the world please allow up to 14 working days from confirmation of order for delivery.
Our courier will make 2 attempts to deliver a package or leave with a neighbour, should you be unable to collect the package on any of these attempts your order will be returned to us and we will charge again for a redelivery.
If you wish to make a return, you can do so by sending unworn/unused shoes along with your invoice to the address below within 30 days of the invoice date. We'll refund the delivery charge you originally paid on orders if the full order is returned to us within 7 days of receipt. If an order is returned to us after 7 days from receipt, then we'll refund the delivery charge only if the goods are damaged, faulty or incorrect. Always ask for a "Proof of Posting certificate" as we cannot be held responsible for goods that get lost in transit. We recommend shoes are sent back by Recorded or Special Delivery.
Please note you do NOT need to contact us to tell us you are returning your shoes. Please allow up to 10 working days before contacting us about your return.
Unfortunately, as all of our stock is listed on eBay we may be unable to offer exchanges on returned items. Please send your goods back to us for a refund and if you want to buy a different size, colour, etc, please make a new purchase. We regret returns can't be accepted in stores or concessions. If we have made a mistake, please contact us via eBay messages so we can sort out the problem immediately.
If the item is faulty or incorrectly dispatched we will be able to offer a refund for the product plus the cost of your return postage.If you think we've sent you the wrong thing, please double check the full description of the item on the listing, including the UK size before returning the item to us. We can only reimburse postage / delivery costs where the item is faulty or if we've sent the wrong thing. Unfortunately but we can't take back used goods which are unsuitable or do not fit. This is in addition to, and does not affect your consumer rights.
Frequently Asked Questions
Please find below a list of our frequently asked questions. Should you require any further assistance, please contact us through eBay messages.
How long does UK and ROI shipping take?
How long does International shipping take?
Can I specify a day for delivery?
Who will deliver my order?
OFFICE cannot guarantee that the sale and delivery of its good to your particular country or location is allowed, so please take note of your own import restriction before placing an order.
Can I specify a courier service?
Can I ship to any address?
At this time we are unable to delivery any orders to BFPO addresses or PO Box addresses. We’re always looking at ways to improve our service and this will be a service we will be looking to provide in early 2013.
What are your delivery charges?
NB: We do not deliver to the Channel Islands, Malaysia, Russia, Belarus or Africa.
Are your delivery charges per item?
How does combined shipping work?
What payment methods do you accept?
How long do I have to pay?
When will you take payment?
Can I pay by Gift Card or Credit Note?
When will I receive my confirmation email?
Why is there a price difference for online and in store products?
What sizes are displayed?
How many items can I order?
How do I know if stock is available?
Can you tell me the measurements of an item I’m looking at?
What’s your returns policy?
All returns should be sent to the following address:
OFFICE eBay Returns
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