We aim to ship items within 1 business day after payment is cleared.
We offer FREE postage AUSTRALIA-WIDE on all our items (usually 1 – 7 working days).
EVERY item is also offered with an EXPRESS postage option (at additional cost to customer) usually 1 – 3 working days.
Normally you will receive your item quickly, however please allow up to 10 business days for it to arrive. If you have not received your item after 10 business days, please contact us and we will trace your parcel with the carrier.
In most cases, deliveries can be tracked online with your consignment note number, provided on dispatch.
All items are dispatched from our warehouse in Gippsland, Victoria, Australia We operate a strictly online retail business, so Pick-up is not available (at this stage) and we are unable to make any exceptions.
Buyers have the full responsibility to provide us with the correct delivery address on the checkout page before payment. Courier providers (not Australia Post) normally contact the buyer prior to the delivery day. Ace Water is not liable for any delay, losses and/or damage of items due to changes of delivery address after checkout, or mistakes made by buyers.
Shipping services are chosen based on the destination, as well as the size, weight, and contents of your entire order. Details of the carrier and tracking information will be provided after your goods have been dispatched.
Goods are dispatched during business hours Monday – Friday excluding National and VIC Public Holidays.
Items will not be shipped until payment is received in full. Your item will not be sent until we have all the relevant details. After payment has been received, we will send you an email on the day your order is dispatched, including carrier details and tracking numbers. We will do everything we can to ensure safe delivery of your goods, but ultimately cannot be held responsible for lost, stolen, or damaged goods. We can arrange for insurance at the expense of the buyer, if you require additional peace of mind. To keep the freight costs low, we use different couriers for different parts of Australia. In most cases Australia Post is used. If there is no one there to sign for it, your item may be "Carded" and redirected to your local Post office for collection.
Please be aware that P.O Boxes cannot receive items above 20kg or longer than 1 metre.
When being sent via courier:
Most deliveries require a signature upon delivery. We highly recommend that you change your delivery address to a workplace for items that are large and bulky prior to purchase. Delivery address must be premises where someone is available between 9am and 5pm Monday to Friday to sign for delivery of your order. Po Boxes are not accepted, couriers will not deliver to a PO Box or RMB addresses.
If you have any questions, please send a message to our Customer Service team who are only too happy to help.