decades of selling Medical Products should give you confidence to buy from us
however, we know that at certain times there can be confusion as to how the
system works and who is responsible for what.
We want to explain as best we can how we operate to prevent any
For Bulk purchasing on more than one item, make sure you contact us before
checkout to see if we can adjust your freight if applicable, as sometimes
our staff may be able to help with a reduction on the whole group of items. We
cannot do anything for you after payment has been made due to the volume of
transactions we handle and the fees that are charged to us by eBay &
We may have included freight on individual listings and may need
to adjust the shipping for bulk purchases after taking into account eBay
& PayPal Fees.
For all other purchases please proceed through checkout.
Solmed takes great pride in Packaging our shipments
to ensure you receive them in good condition however, we cannot be held
responsible for any loss, damage or theft that may occur through Australia Post
or Courier Service.
We will not be liable for any delay caused by something totally out of our
If the order is valuable we would recommend Transit Insurance.
Please contact us for a quote.
Solmed can provide proof of dispatch on all orders received and will provide
tracking numbers for all shipments.
For products we consider unsuitable for Satchels we will ship in Cartons
to protect the contents.
Please consider signature with tracking for an extra $3.50 for your own
piece of mind.
A small fee for picking &
pack may apply.
Solmed uses a combination of Couriers & Australia Post for all
shipments based on geographical and logistical expediency.
If you are not likely to be home when a delivery is to be effected, then you
need to instruct us by message so we can have your permission to leave parcels
as the couriers are unable to leave any item unless approval is given.
We notify all customers of Tracking Numbers on the day of dispatch through the
eBay message system for you to track the item. Please ensure you keep an eye on
this tracking as it will keep you fully informed. This is your responsibility.
If you are not at home the courier will leave a scanned card for you to contact
their base to arrange for a second delivery. If you fail to contact the Courier
they will return the item to us and you will be responsible to pay for any
additional deliveries. (Keep an eye on your tracking
as this also informs you if a card has been left and what you need to do).
Any item deemed
not suitable for Courier will be dispatched via Australia Post.
ALL GOODS DISPATCHED WILL BE DISCREET AND ALL TRANSACTIONS ARE PRIVATE
DUE TO THE NATURE OF OUR ITEMS!
PayPal for your own protection and ease of transaction. You also get Buyer
Protection where applicable.
We also accept Money
order and Bank Deposit. See Payment details for account information. (Please
note that Bank deposits usually take a few days)
When sending any
Payment please use your user ID for ease of acknowledgement.
If Payment has not
been made within 5 days of Purchase, SOLMED reserves the right
to open an unpaid item report with eBay to recover
fees and relist items.
LIMITED values the integrity of eBay and
the eBay community and has a track record of open and honest trading between
staff are always on hand to assist you with any special requests. Just contact firstname.lastname@example.org
provides positive Feedback to all members who successfully complete a happy
transaction with us and provide positive feedback to us.
If you feel at any
time that your transaction was not a positive experience we want to know about
it. We will do everything possible to rectify any issue you may have with
Please contact email@example.com with any issue and you will be
assured of a positive response.
REMEMBER WE DO NOT KNOW IF
YOU ARE UNHAPPY IF YOU DO NOT TELL US!!
list products in good faith and advertise our products based on the
Manufacturers claims and marketing materials provided by them. We also check
and carefully validate these claims. If for some reason the stock is
unavailable for any reason, we will notify you and arrange a back order or
All our products carry
an Australian Therapeutic Goods Administration Number where applicable for all
classes of Medical Devices. This means that our products are legally sold in
Australia and are registered for sale in accordance with the regulations.
you purchase from SOLMED PTY LIMITED you join our family of customers and
automatically have access to the advice of our clinicians. We encourage you to
contact us with any questions you may have. We can offer general clinical
advice through our clinicians however we cannot substitute for the advice that
is available from your own Hospital or GP.
If you require any
product that we do not carry don't hesitate to let us know and if we can't
source it for you we will recommend where you can source it. We have access to
thousands of products and do not list all of them.
SOLMED PTY LIMITED welcomes the opportunity to
quote you on bulk items.
Solmed is also happy to list
specific items for you if possible on eBay.
Once you have
established what you actually want we will notify you of the unique listing
that you can access from our eBay shop.
WARRANTY & RETURNS
SOLMED is only in
business for one reason and that reason is YOU the CUSTOMER! Without YOU we do
We guarantee that any
product found to be faulty supplied by us, will be accepted for
return and we will refund all costs associated with the returned item.
We do not insist on returns
in original packaging because after all, how do you know it is faulty unless
you open it. All we ask is that we need to confirm the fault.
IMPORTANT NOTE: Should any faulty item be a TGA
Registered Medical Product or Device, we are required to submit a report
to the Registered Manufacturer in accordance with the TGA Legislation.
This is a way of ensuring that any device is safely tracked and
monitored for safety.
We may ask you a few
questions and we are required to verify any fault.
All standard State
& Federal Warranty Conditions apply.
Company only selects products through our relationships with Manufacturers
built over many years of sourcing and selling into the Hospital & Medical
market both in Australia and overseas. We are not a standard medical wholesaler
and do not sell products that make the biggest margins. Careful selection of
our product range ensures we only supply reputable top selling Hospital
accepted products that do the job. With over thirty years of experience in
Hospitals with Capital Equipment and Consumables, we offer Technical Expertise
on all our products. We have Staff qualified in Anaesthesia, Critical Care,
Emergency and Perioperative Nursing. We have worked in Sales, Marketing,
R&D, Regulatory Affairs, Quality Assurance and Medical Device Manufacturing
most of our lives.
If you are not completely satisfied with our products and service we want to
know about it?
want everyone to have the opportunity and the competitive pricing on the best
quality Medical first Aid devices and consumables.
We welcome all feedback and comments. For technical
information and any assistance please do not hesitate to contact us.