If the goods are not as advertised, are not fit for purpose, or are defective, we will fully refund the balance paid for the goods including any delivery charges you have paid. You have thirty (30) days from the date of shipping to initiate the return of the items. Exceptions to the thirty (30) day requirement will be considered on a case by case basis.
The refund will be issued within seven (7) days of the receipt of the returned goods, in the condition in which you received them. You may be asked to bear the return delivery charges incurred.
Please advise us of your concerns and intentions and allow us a reasonable time to work with you in resolving your issues.
This product is shipped by Australia Post.
Combined Shipping Charges
We always combine shipping for multiple items. Sometimes the automated system overstates the freight charge. Where this occurs we will refund the overcharge within three (3) days of shipping.
We will ship your item(s) as soon as possible after receipt of your payment. We ship direct from the manufacturer to minimise delays.
Individual items weighing more than 30kg require a fork lift at the delivery location. This item exceeds 30kg. If a fork lift is not available, a tail-lift truck must be booked. The couriers do not allow the manual unloading of heavy items; they will leave and return with a tail lift truck, incurring extra delivery charges you will need to pay.
"Deadweight declarations made by you are directly related to the Australian 'Chain of Responsibility' regulations. Huge fines or jail terms can apply to any party involved in the pickup and delivery process, including you if the deadweight is under-declared or packaging is not adequate
Pickups from or deliveries to residential addresses for individual items over 30kgs MUST include a 'Tail-lift Truck' service"
Source: Smart Send Couriers December 2014
Some items can be collected from secure third party locations. Reception hours generally apply Monday to Friday 9am to 5pm and in some instances, Saturday 9am to 2pm. We require payment prior to preparing your item for collection. Cash payment (COD) is not available. The exact pickup location will be advised once the item is in place for your collection. Any postage paid will be fully refunded.
This item is available for collection from a location in:
North Box Hill, Melbourne, Victoria.
The onus lies with you, the Purchaser, to ensure all import requirements are fully met for the delivery destination you have provided. Should any Customs charges and/or Import duties be incurred and be payable prior to receipt of your item, payment of these charges is solely your responsibility.
Where we, the Seller, are aware of additional charges that may applicable to this item, they will be detailed below:
- To the best of our knowledge, there are no additional Customs charges or Import duties.
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