Minerva Crafts deliver all over the world. We aim to despatch all orders placed by 3pm the same day. The cost of delivery is based on the delivery location. 

For delivery in the UK we offer two options:

UK Standard Delivery is a flat rate of £2.99 no matter how many items are in your basket! Orders are sent via first class mail or courier. Orders for standard delivery on average arrive within 1-3 working days (excluding the day of despatch).

UK Next Day Delivery is a flat rate of £7.99 no matter how many items are in your basket! Orders are sent via Royal Mail Special Delivery or 24hr Courier. 99.8% of orders for next day delivery are delivered by our carriers within 1 working day (excluding the day of despatch).

International Shipping

International European Zone 1 and 2:

European Zones 1 and 2 refers to Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Italy, Luxembourg, Monaco, Poland, Portugal, Slovak Republic, Slovenia, Spain, Sweden and The Netherlands. Parcels on this service arrive on average within 5 working days (excluding the day of despatch).

The cost of delivery depends on the weight of your order as below;

0-500grams Sent via Royal Mail Airmail (Delivery Aim 5 Days) £5.99

501-1000grams Sent via Royal Mail Airmail (Delivery Aim 5 Days) £9.99

1001-1500grams Sent via Royal Mail Airmail (Delivery Aim 5 Days) £12.99

1501grams+ Sent via UK Mail Road Express (Delivery Aim 2-3 Days) £16.99

International European Zone 3:

European Zone 3 refers to Albania, Herzegovina, Bulgaria, Croatia, Estonia, Greece, Italy - Sardina/Sicily, Italy - San Marino, Latvia, Liechtenstein, Macedonia, Moldova, Norway, Serbia and Switzerland. Parcels on this service arrive on average within 5 working days (excluding the day of despatch).

The cost of delivery depends on the weight of your order as below;

0-500grams Sent via Royal Mail Airmail (Delivery Aim 5 Days) £5.99

501-1000grams Sent via Royal Mail Airmail (Delivery Aim 5 Days) £9.99

1001-1500grams Sent via Royal Mail Airmail (Delivery Aim 5 Days) £12.99

1501grams+ Sent via UK Mail Road Express (Delivery Aim 2-3 Days) £29.99

International European Zone 4:

European Zone 4 refers to Balearics, Belarus, Gibraltar, Iceland, Lithuania, Madeira and Romania. Parcels on this service arrive on average within 5 working days (excluding the day of despatch).

The cost of delivery depends on the weight of your order as below;

0-500grams Sent via Royal Mail Airmail (Delivery Aim 5 Days) £5.99

501-1000grams Sent via Royal Mail Airmail (Delivery Aim 5 Days) £9.99

1001-1500grams Sent via Royal Mail Airmail (Delivery Aim 5 Days) £12.99

1501grams+ Sent via UK Mail Road Express (Delivery Aim 2-3 Days) £69.99

International Rest of the World (Outside Europe):

The cost of delivery depends on the weight of your order as below;

0-500grams Sent via Royal Mail Airmail (Delivery Aim 5 Days) £9.99

501-1000grams Sent via Royal Mail Airmail (Delivery Aim 5 Days) £14.99

1001-1500grams Sent via Royal Mail Airmail (Delivery Aim 5 Days) £24.99

1501-2000grams Sent via Royal Mail Airmail (Delivery Aim 5 Days) £29.99

For parcels that exceed 2 Kilos, there is a £30.00 additional charge for each full or partial 2 Kilos thereafter. Parcels that exceed 2 Kilos may be split and sent in several parcels via Royal Mail Airmail or Signed for Standard Courier. Parcels on all International Rest of the World services arrive on average within 5 working days (excluding the day of despatch).

If you are unsure on the weight of goods or delivery location and would like a delivery quote, please email for a quote before you place an order.

Please note all Delivery Aims are estimates supplied by Royal Mail and Couriers only. They do not guarantee your goods will arrive in this time period.

What if my order has not arrived in the expected time period?

If your order has been despatched but hasn't arrived within the expected time period we advise you to check at your local sorting office/courier depot even if you have not received a card through your door. Our statistics show that 95% of parcels turn up this way!

Please note: Royal Mail does not class a UK order as missing until 15 working days from the date of despatch. For orders outside of the UK, this period rises to 30 working days from the date of despatch. We are unable to proceed with any claim until this period has passed.

Full details of Royal Mail terms and conditions for missing parcels can be found under the link below;

http://www.royalmail.com/customer-service/personal-customers/refunds-and-compensation/lost-item-compensation/lost-items

If you have still not received your parcel after this period and you have checked at your local sorting office, please email our Customer Service Team on customerservices@minervacrafts.com, we will at this stage ask you to fill out a claim form and we will proceed with your complaint as soon as possible.

What if I am not in to accept delivery of my parcel?

If you or the intended recipient is not in when the delivery attempt is made, the carrier will in most cases leave a card at the delivery address confirming that they have tried to deliver. Please follow the instructions on the card to arrange re-delivery or collection of your order. If you have not received a card, please contact your Royal Mail local sorting office/courier depot and arrange a collection or re-delivery of your parcel.

If goods are returned back to us we will contact you to let you know. To have them re-delivered will incur a second delivery charge as charged to us. If you decide to cancel your order, rather than have it resent, your order will be refunded minus the original postage and return postage costs. We cannot be held responsible if you are not in for delivery or fail to re-arrange a delivery date with the carrier.

What are the return/replacement policies?

We currently issue a 14 day no quibble return policy from the date that you receive your order, provided that the goods are returned in a saleable condition with any original packaging. This is in line with The Consumer Protection (Distance Selling) Regulations 2000.

How do I return an item?

If you are unhappy with your goods in any way, you can return them for a full refund, providing they are in a saleable condition with any original packaging, within 14 days of receipt. Please remember to include your completed customer return form (which can be found inside your parcel).

The buyer is responsible for the cost of the return postage. Please return your parcel to the address below. We recommend that returns are sent by recorded delivery as we cannot accept responsibility should your items go missing.

Minerva Craft Centre (Returns)
Minerva Fabrics Ltd
Atlas Road
Darwen
Lancashire
BB3 3BY
United Kingdom

How do I exchange my item?

Please return your unwanted goods for a full refund as above and place a new order on the website for the goods you would like in exchange.

My item is faulty, what do I do?

Should you receive a faulty item, please contact our Customer Service Team on 01254 708068 or email customerservices@minervacrafts.com and they will be more than happy to reissue your postage costs and offer you either a full refund or a replacement once we have received back the faulty goods. Please note: We cannot resend your order or credit your postage expenses until we have received back the faulty goods.

Please return your parcel to the address below. Postage will be refunded for up to the cost of first class mail and we recommend that you secure proof of postage as we cannot accept responsibility should your items go missing.

Minerva Craft Centre (Returns)
Minerva Fabrics Ltd
Atlas Road
Darwen
Lancashire
BB3 3BY
United Kingdom

I’ve received the wrong item, what do I do?

Should you receive an incorrect item, please contact our Customer Service Team on 01254 708068 or email customerservices@minervacrafts.com and they will be more than happy to reissue your postage costs and offer you either a full refund or a replacement once we have received back the incorrect goods. Please note: We cannot resend your order until we have received back the incorrect goods.

Please return your parcel to the address below. Postage will be refunded for up to the cost of first class mail and we recommend that you secure proof of postage as we cannot accept responsibility should your items go missing.

Minerva Craft Centre (Returns)
Minerva Fabrics Ltd
Atlas Road
Darwen
Lancashire
BB3 3BY
United Kingdom

When can I expect my refund for my returned goods?

Once you have had an email to confirm your parcel has been received by us, you can expect the refund to be made within 2-3 working days.

One of my items is missing, what do I do?

If one of your items is missing from your order, please contact our Customer Service Team on 01254 708068 or email customerservices@minervacrafts.com and they will send it out to you, free of charge. Please note: you will be asked for your order number, full details and possibly further information from your invoice so please have these to hand!

Why have I only received part of my order?

Please refer to your paperwork to see whether there is more than one parcel. For example, if your invoice reads ’Item to follow shortly’, then this means that we were unable to package your entire order in one package and you should expect a further delivery within the next few days.

If some of the items were unavailable when we went to pick your order then these items may have been cancelled from your order and you will have been refunded accordingly. Your paperwork will show the products that have been cancelled.

FAQ

Can I order as many different items as I like and only pay £2.99 shipping?

Yes! You can buy as many different items as you like and only pay one shipping fee of £2.99 to have your parcel delivered in the UK. Please ensure you wait for a combined invoice before paying.

How do I buy an item?

You can buy an item in one of two ways. Our very easy to navigate eBay shop is designed to give you the best possible shopping experience.

Before you make an order, you will need to browse or search for the item you are looking for. You can use the search box or the easy to navigate shop categories. We have thousands of craft products listed for sale so if you are struggling to find what you are looking for please email for help.

To see a product description, click on the item to view the relevant details. When you have made your choice please add the products you would like to your basket. UK customers have the option of standard or next day delivery so please ensure you choose the correct option for you.

Alternatively, you can call our Customer Service Team on 01254 708068 and they can place the order on your behalf or talk you through the process.

For full terms and conditions please click 'Terms' on the MinervaCrafts eBay shop home page.

I forgot to add items to my order, can you add them?

Due to the speed of our service we cannot always add items to an order if your order has already been processed. However if you contact our Customer Service Team within 24 hours of placing your order, if your order has not yet been processed they may be able to add items to your order for you and waive the postage charge.

I ordered the wrong product or an item was not as I expected, can I exchange/return?

Yes, we offer a 14 day no quibble return policy, please see Returns for full details.

Can I change my address once my order has gone through?

Unfortunately this is not usually possible due to the speed of our service, but please call our Customer Service Team on 01254 708068 who will do their best to help.

Can I use a different delivery address?

Unfortunately no. On eBay orders we can only send parcels to your address as registered to your Paypal account.

Can I cancel my order?

If your order is awaiting payment, please contact our Customer Service Team who will be able to send you a mutual cancellation via eBay. If you have already paid for your order unfortunately it is not usually possible to cancel, due to the speed of our service but please call our Customer Service Team on 01254 708068 and if your order has not yet been processed it may be possible to cancel. If your order has already been processed, please follow the usual returns procedure.

Will I be billed in my own currency?

Yes. Your order will show on eBay in GBP, however Paypal will convert the payment into your local currency for you.

What types of payment do you accept?

On eBay we only accept Paypal. Unfortunately we are not able to process orders using cheque or postal order.

How do I know ordering with you is safe?

We take the security of personal customer information and payment details very seriously. All of your personal details can only be accessed by us so that we can process your orders. We promise to protect your privacy. We will only use the information that we collect lawfully and in accordance with the Data Protection Act 1998. We collect information about you when you place your order so that we can process your orders quickly, efficiently and provide you with the best possible service. We do not make unsolicited telephone calls, send post or email you unless requested. At all times you have the opportunity to opt out of future mailings.

How can I check an item is in stock?

99% of our products are in stock all year round. Generally the only reason we are ever out of stock of an item is if we have had a delay with a shipment coming into the country, or if our suppliers are out of stock. If you would like to check your item is in stock before placing an order please contact our Customer Service Team on 01254 708068 or email customerservices@minervacrafts.com and they will be more than happy to help you.

What are your opening hours?

Orders can be made via the website 24 hours a day, 7 days a week. For customer service or any other department, we are available Monday to Friday, 9am-5pm UK time on 01254 708068. To visit our extensive showroom (Minerva Craft Centre, Atlas Road, Darwen, Lancs, BB3 3BY), our opening hours are; Mon-Fri 9am-6pm, Sat 9am-5pm, Sundays and Bank Holidays Closed unless otherwise stated.

I would rather talk to someone when I place my order. Can I do this?

Yes, our Customer Service Team will be happy to place your order for you over the telephone. Please call 01254 708068 for assistance.

Do you have a catalogue?

With our ever-expanding stock and weekly offers, unfortunately it is not possible for us to keep an up-to-date printed catalogue with all of our products and prices. Please sign up to our newsletter or follow us on facebook, twitter, google+ or the MinervaCraftsBlog to keep up to date on our latest offers and much much more!

Do you send out samples/shade cards?

Yes! If you are in any way unsure we always advise customers to order a sample first where possible, for personal evaluation of suitability. You can order samples for Fabrics or Trimmings from Minerva Crafts under item reference number: 170885006519 (just type this number into the eBay search box and this will take you straight to our sample order facility). Or alternatively copy and paste the link below;

http://www.ebay.co.uk/itm/Purchase-Samples-any-Minerva-Crafts-Fabrics-Trimmings-Here-/170885006519?pt=UK_Crafts_Fabric_Textiles_SM&hash=item27c98a44b7#ht_1043wt_1195

Please take into account that dye lots and batches may change inbetween you ordering a sample and placing your order, no matter how short a time period this may be. This is something beyond our control for which we cannot accept responsibility. Please note: Samples are available at Minerva's discretion.

Please note: If a product arrives and is not what you expected we do not p+p on returns, therefore if you are in any way unsure we always advise you to order a sample first where possible.

Knitting Yarn FAQ's

Ive discovered a knot(s) in my yarn. Is it faulty?

Manufacturers do their best to minimise joins in yarn, but it does happen occasionally. This does not mean your yarn is faulty. Please note: Fashion yarns are particularly susceptible to knots and this should not be treated as a fault.

Will my order be picked from one dye lot?

We only ever fill an order for yarn from one dye lot. Please ensure you order enough to complete your project in one order as we cannot guarantee we will have the same dye lot on your second purchase.

I need to purchase a particular dye lot of yarn to complete a garment, how can I do this?

We can check the dye lots we have available for you. Please contact our Customer Service Team on 01254 708068 and if we have the dye lot you require, we will be happy to take your order for you over the telephone for this particular dye-lot.

Ive run out of yarn and need to match the dye lot, what can I do?

We will do our best to match any dye lot issues for you, however we are unable to guarantee dye lot matches if we are awaiting new stock.

Fabric FAQ's

Ive ordered for example 5 metres of fabric, will this be sent in one piece?

Yes! All our fabrics cut off the roll will always be sent out in one length wherever possible. Please note: if you are ordering a roll of fabric or very large quantities these may possibly contain joins.

If you are purchasing end of roll pieces, these come in the sizes stated and therefore cannot be joined into one piece!

Will my fabric come rolled or folded?

All of our fabrics will be sent folded unless you are ordering large quantities which may come supplied on a roll.

Will my fabric all be from one dye lot?

We only ever fulfil an order for fabric from one dye lot off the same roll. Please ensure you order enough to complete your project in one order as we cannot guarantee we will have the same dye lot on your second purchase.

Are your fabrics pre-shrunk?

Unless otherwise stated you should assume that fabrics are not pre-shrunk and treat them prior to use accordingly.

If I order fabric now will it be available in 6 months time?

Our regular fabric lines are always available and kept in stock, however if a supplier discontinues a particular line we cannot guarantee that we will be able to supply the fabric for you and it may be taken off the website. We also cannot guarantee that the fabric would be from the same batch, so colour or texture may vary.

Our clearance or designer fabrics which come in limited quantities will only be available whilst stocks last.

What is the Scale of your images?

Some of our fabrics are photographed with an inch scale in the images to help you in choosing your fabrics. If in doubt, please send for samples.

None of these answer your question?

We take great pride in offering the highest level of service to our customers all over the world. If you cannot find an answer to your question, please contact our Customer Service Team on 01254 708068 for more information or email customerservices@minervacrafts.com. They will aim to respond to you within 24 hours.