We use either Australia Post or courier to deliver your order (depending on package size and delivery location).
Pickups - Due to OH&S regulations, we do not offer a pickup facility.
We Accept - PayPal (Mastercard, Visa, Bank Transfer), Direct Deposit, Money Order.
Direct Deposit & Money Order payment instructions will be displayed during checkout.
All prices include GST and a Tax Invoice can be provided upon request.
Returns & Exchanges
With the best of intentions, we understand that goods sometimes arrive in less than perfect condition. If you are not 100% happy with the condition of your order please contact us immediately.
A Return Authorisation (RA) number is required for replacement Products and refunds.
Where Customer Service has provisionally determined that a Product is to be returnable, Customer Service will issue you with an RA. Products cannot be returned without an RA. The Product should be returned to us within 30 calendar days of the issuance of the RA. Where possible, all Products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the Product.
Delivery and handling charges on returns are not refundable, and products are to be returned at the customer's own cost and risk.