Missing item or get wrong item:
When you get the package, if you find there are some items missing from your order or we sent you incorrect items, please keep all the items in original condition and also keep the packing stuff, weigh all the items together with packing, then take some photos of them and send us the photos by email. Please contact us within 7 days after receipt of package. We will investigate the case when we get your email. If the case is true, we will send you the missing item or the correct item (sometimes you may be requested to return the incorrect item).
Get damaged items
When you (buyer) get the package, if you find the item is damaged (cracked) in appearance, immediately contact us. If the item does not work (DOA), please take photos of the item including warranty label and send us the photos by email, please contact us within 7 days after receipt of package. Once the case is clarified, we will resend you a good item. Sometimes for DOA item, you may be requested to return it.
There may be variation in color of the item pictured due to lighting and computer monitor settings. Therefore，the color of the items you received may be slightly different from the one you see on your monitor.
We will do our best to describe the item. At the same time, we do encourage you to enlarge the photo for further detail. For additional questions regarding the item pictured please contact us by eBay message.
I am looking for a specific size, do you have it?
We sells thousands of items each week and our inventory is constantly changing. For your convenience, you can search our current eBay inventory by size, style, color or brand.
Can I make an exchange, or get a different size?
Since our inventory changes daily, we couldn't promise that we would have the same exact type of item in our inventory tomorrow. If there is inventory, you can return for replacement (Buyer pay shipping fee). Please read our return policy for more information.
Oops! How do I cancel my bid?
To cancel your bid BEFORE the auction has ended, please visit eBay's Retraction page.
I have won an item, and I have decided that I don't want it, what do I do?
Basically, you should purchase an item that you have won. If you really request to cancel order, please contact us be eBay message before the item was shipped. If no messages to us, eBay will automatically file a case, which will reflect upon your eBay account. Please note that we expects ALL customers to complete checkout and pay for any items they purchase on eBay.
How long do I have to pay for my eBay purchase?
We kindly request that payment be made within 7 days after purchase
What types of payment does we accept?
We accept the payment by PayPal only.
How do I check out?
Click "check out now", to submit your payment when you are completely done shopping.
Delay checking out if you are taking advantage of our 7 days to pay, instead, click "save my cart" until you are done shopping.
Why does Paypal say "Seller does not accept instant payment?"
PayPal helps large sellers, like us, carefully match payments to orders to ensure that all payments are properly processed. This allows we to confirm your payment and ship your order quickly. As a result you must complete our checkout before sending a PayPal payment.
Have you received my payment yet?
We will send you a confirmation message via eBay when payment clears. If you have paid and have not received a payment confirmation within 24 hours, please contact us.
PayPal E-Checks: Take 5-10 business days to clear.
Can I ship to a different address?
Sure, during the checkout process, specify where you want the items to ship to. Make sure that if you are paying with a credit card, you have the correct billing address entered.
Do you ship to APO/FPO addresses?
Sorry, we do NOT ship to APO/FPO addresses.
I think we made a mistake on my order. What do I do?
As much as we try to be perfect, mistakes do happen. We appreciate it that you let us know when we make a mistake. We can't fix a problem if we do not know about it and we strive for Happy Customers and 5-Star Feedback!
Contact us by eBay message to talk to us about the problem as soon as you can, before you leave feedback so that we can make it right.
I received a wrong item / defected item, or the item is not I expected. What should I do?
We will try our best to ensure our customer are happy. We provided 100% satisfaction policy to customers. Feel free to talk to us to fix the problem. We strive for Happy Customers and 5-Star Feedback!