OUR ITEMS ARE AUTHENTIC therefore returns apply for products which have been damaged during transit (eg smashed or leaked), lost, faulty (eg wont spray or leaking) or incorrect item received. The buyer must contact us within 4 calendar days of delivery & email photos showing the reason for the return. A buyer failing to provide photos no matter the reason indicates the buyer does not want to proceed with the return. The buyer must complete item checks request by us prior to return, providing comments as required RETURNS ARE NOT APPLICABLE:- • Changed of mind • Ordered the wrong item (including but not limited to wrong size, type, version or product). • Found cheaper elsewhere • Previous disclosed fault/flaw or any other description pertaining to item • Damage caused by misuse • Courier delivery delay • Personal preferences including but not limited to scent smell, updated formula & performance on skin. • Packaging including but not limited to: design updates, international packaging, code deactivation, when factory supplies unboxed or unsealed. • Open product that isn’t faulty. RETURN PROCEDURE 1) Email with the return reason & photo’s verifying concern within 4 calendar days of delivery. 2) All packaging & product must be returned, received by us within 14 calendar days of delivery. 3) Unless faulty or damaged in transit, product must be unopened & resale conditions. 4) Return Approval Number (if applicable) advised 2 business day after photos provided. 5) Buyer pays cost of return postage, unless we sent incorrect item. 6) Returns processed 2-3 business days after product received by us & return reason confirmed by us. 7) Replacements (subject to stock levels) issued on receipt of original item by us 2-3 business day. NB: A return will not be processed if the original product is not returned. Refunds are paid to the buyers original payment account. If payment was made from a bank account the buyer must provide bank details. REFUNDS/REPLACEMENTS WONT BE ISSUED IF:- 1) Original product isn't returned or lost in transit during on return. 2) Return not received by us within 14 calendar days of delivery. 3) Return claim can’t be confirmed. 4) Product returned without return approval ** It is the buyer’s responsibility to ensure the product is returned safely we recommend a traceable mail/courier service. REFUND DEDUCTABLES 15% deduction applies if product opened, returned missing/damaged packaging, Faulty item must be returned with all packaging. WRONG ITEM RECEIVED – the original item received must be returned unopened within 48hrs of delivery & in perfect resale condition. The replacement product will be dispatched (subject to stock levels) when the original product is received by us. If the buyer doesn’t return the product we assume the buyer is wants to keep the product received. If the incorrect item has been received we'll pay the postage cost of returning the original parcel when returned the product in the original parcel box with our tracking number & packing materials re-used. But if the buyer has disposed of the original parcel post box & tracking details they will have to post incorrect item back at their cost. MORE INFORMATION All our products are authentic therefore if the reason for a return is below refer to link:- • Packaging is different than expected or previously • I can't smell the fragrance after a few minutes • It smells different to what I remember, then on someone else or I was expecting • I think my perfume is stale. • My fragrance won’t spray. • The barcode on the box/bottle has been cut, scratched, removed or made inactive. • The box doesn’t have plastic or it does have a box. http://stores.ebay.com.au/E-savings-Fresh-Scents/Perfume-Information If after obtaining the addition information you believe a return is applicable contact us for assistance. Every care is taken to display accurate images, their colours & details of products. An omission is never intentional. Computer monitors vary, we cannot guarantee that buyers monitor's display of colour will be completely accurate. In accordance with eBay guidelines buyers must contact us before leaving feedback if they have a concern. We act on any feedback that breaches the user agreement. We make every effort to resolve all legitimate & confirmed buyer concerns.