We hope you enjoy every purchase you make from us, but if you ever need to return an item ,
you can do it within 7 days of receipt . To ensure that your return is processed quickly and accurately,
we ask you to contact us first firstname.lastname@example.org a return number .
Item Defective upon delivery
If your items are faulty on arrival, you have 7 calendar days to inform us of the fault. Items must
be returned in their original packaging complete and closed for a full refund or exchange.
Once we have verified the fault , we will issue a replacement or a full refund. We test returned items ,
and if a returned item is found not to be defective by our technicians , you will be responsible for return shipping costs .
We do not cover international returns unless the returned items are defective. For the defective items returned
from outside the UK, once we receive your returned parcel, we will refund an amount equal to what we
have instructed Shipping to post the item for you.
If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, that's fine. The article should not
be used and must be 'as new' when returned to us, you must notify us within 7 days of receipt of your
command you want to return . In this case, a handling charge of 20% will be deducted from the amount paid less the cost ,
if shipping was free, it may be more .
Cancelling an order
After successfully placing an order you can cancel the order before it is processed at no additional cost , we must
average of 5 hours for us to ship an item , from the order, depending on the time of day and day of the week.
If you choose to cancel your order please call us as soon as possible.