Details about Gulf Western Premium Energy SN 10W-30 Engine Oil - 5 LitreSee original listing
25 Nov, 2014 21:04:31 AEDST
Brand New: A brand-new, unused, unopened, undamaged item in its original packaging (where packaging is ... Read moreabout the condition
Gulf Western Premium Energy SN 10W-30 Engine Oil - 5 Litre
Price AU 28.95
Your delivery charge will vary depending on the size, weight and location of the product/s you choose to purchase as well as your delivery location. Normally the larger and/or heavier the item, the more expensive delivery will be.
Please note: As we use couriers to deliver all parcels, products will not be delivered to an unattended address. The courier will require a signature from an occupant at the specified delivery address at the time of delivery, if no one is available to sign for any parcel a card will be left and the parcel re-directed to the nearest Courier depot. You will then be responsible for collecting the parcel from that depot or paying an additional charge for re-delivery.
We recommends all deliveries be shipped to a location that is attended during business hours, whether that is a home, work, or other address to minimize any redelivery delays and/or fees.
Post Office (P.O.) Boxes
All orders are sent via a courier services, as such we are unable to deliver goods to a post office box address.
Unfortunately we can only deliver within Australia at present; we are currently unable to provide international shipping.
Reasons for Order Delays
If your order is not received within 10 working days please check your order progress via our Track & Trace portal - alternatively contact our Customer Support Team on 1300 175 010 or complete our online enquiry form We will generally respond to online enquiries within 24 hours.
We want you to be totally satisfied with our products and services.
There may be times when you need to return your instore or online purchase. Our Returns Policy is designed to assist you in returning your product.
We would like to remind you that the benefits given by our Returns Policy are in addition to other rights and remedies you may have under Australian or New Zealand consumer law.
Help us, help you.
When to return a product
We offer you a replacement, credit or refund where products have a major failure, such as:
Where to return a product: Take your product to the front Service Desk of your nearest Supercheap Auto store. This includes products that carry a manufacturer's warranty, which may need to be assessed by the manufacturer.
Visit our Supercheap Auto website at www.supercheapauto.com.au (AUS customers) or www.supercheapauto.co.nz (NZ customers) for all store locations.
What information is needed to complete your return?
With a receipt
Without a receipt
Consumer guarantees under the Australian Consumer Law and New Zealand Consumer Law are not limited by a defined time period and can vary from product to product depending on factors such as the nature of goods, price and statements made on packaging and product labels.
Our Store Managers can assist you with further information about the warranty period for the product you return.
Expenses: Any expenses relating to the return of your product to store will normally have to be paid by you. For online store purchases, we will pay for return freight for any product assessed as having a major failure.
Assessing your return
Product Assessment: We may need to conduct an assessment of your product to determine whether a repair, replacement or refund is appropriate. Certain technical products may need to be sent to the manufacturer or their repair agent for assessment, such as:
Liase with the manufacturer
For some product assessments you may have the option to liaise directly with the manufacturer, or their repair agent. Our store team members can provide you with the relevant manufacturer contact details.
Products assessed as having a minor fault will be repaired by the manufacturer and returned to you within a reasonable time. We offer a refund or replacement if the product is assessed as having a major failure.
Returning online purchases
In Person: Return online purchases to your nearest Supercheap Auto store.
By post or courier: Liaise with our Customer Contact Centre on the below contacts:
Special procedures for certain products
Repair Notice: The repair of your goods may result in the loss of user-generated data. Please ensure that you have made a copy of any data saved on your goods. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
Bulky and fuel operated products: For safety reasons, please contact your nearest local Supercheap Auto store before returning any bulky or fuel operated products, such as:
In some cases a refund, replacement, or repair may not be offered if you:
Certain products are excluded under our Returns Policy unless they are faulty, these include:
Your rights under the Australian Consumer Law:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Your rights under the New Zealand Consumer Law:
This Returns Policy is in addition to the conditions and guarantees which are mandatory as implied by the Consumer Guarantees Act 1993 (NZ).
For updates to this Returns Policy please visit our Australian and New Zealand Supercheap Auto websites. At any time you can discuss our policy with your local Supercheap Auto Store Manager.
For your nearest store details:
Australia: Store locator at www.supercheapauto.com.au or phone 1300 760 855
New Zealand: Store locator at www.supercheapauto.co.nz or phone 0800 744 566 between the hours of 9:00am and 8:00pm NZST (Auckland) Monday to Friday.
If you feel that your rights under consumer law or our Returns Policy have not been met, please forward your concerns in writing to:
Your privacy: Supercheap Auto will only collect, use and disclose your personal information in accordance with the Privacy Principles outlined in the Privacy Act 1988 (Cth) and Privacy Act 1993 (NZ).
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