We accept the following payment types:
Direct Bank Deposit
When you have completed your purchases/or have won items from our auctions, you will receive a 'Winning Buyer Notification Email'. You will have upto 5 days to consolidate multiple purchases onto one invoice and then be able to checkout for the total amount.
SHIPPING DISCOUNTS/COMBINED SHIPPING - AUSTRALIAN and INTERNATIONAL CUSTOMERS
For Australian and International customers who purchase multiple items, we offer the below discounts per additional item/s. If you wish to combine auctions, please notify us. Do not complete checkout until you have finished winning all the items.
NOTE: The shipping cost will be calculated with the highest postage cost item's full rate, then less 50%AUD from the postage cost of each consecutive item/s, equal to or less the original highest rate.
This policy does not apply to our Buy-It-Now items, which have no postage for our Australian customers.
(A postage fee still applies for all orders purchased from international customers on Buy-It-Now items).
Delivery Times to Australian orders:
Currently all Australian orders are shipped through Australia Post, within 5 to 7 business days anywhere in Australia. Most orders received are normally processed and shipped on the same day. Please note that only a small number of orders may require extra processing time for various reasons and are shipped the following business day. NO PICK UP AVAILABLE!
Delivery Times to International Countries:
We ship all items internationally via Australia Postal Service or Toll Priority. It usually takes between 14-17 work days after item/s are shipped to arrive, but can take up to 21 working days (or 3 weeks). If your parcel has not arrived within this time frame, please contact us via eBay.
International Postage rates:
Import Duties & Taxes (for overseas customers)
In many countries buyers may be asked to pay a customs or duty tax/fees on purchases sent from an international location. These fees or taxes are put in place by the destination country's customs department and it is the buyers responsibility to pay all requested fees in order to release the goods.
these fees are required to be paid in order for the goods to be delivered. Snowbird International Australia is not liable for customs or duty fees.
Feedback is very important to us.
Equally as important is our Detailed Seller Rating (DSR) shown below.
If you are satisfied with your purchase hopefully you can leave us 5 star ratings for each criteria.
If there are any problems or anything you feel is unsatisfactory, please contact us before leaving a neutral or negative feedback and we will try our best to resolve all problems.
The standard 12 month warranty that normally applies to our products is not valid on eBay purchases.
eBay purchases come with a 30 day warranty. If your item is damaged on arrival, has a manufacturing fault, or is the wrong item, please contact us immediately and we will gladly initiate a warranty claim for you. Photographic evidence may be required. Any other issues will be dealt with on a case-by-case basis.
We allow your returning within 7 days since you have received the items if they are still in resellable condition. In the exceptional case where a customer would like a refund for an item, we may offer a refund. However, it will incur a restocking fee of 20%. (NOTE: Initial shipping costs are not refundable).
In this case please contact us via eBay. After receiving your message, we will send you return instructions. Do NOT send the item back until we have authorised it. Refunds/Replacements will not be given for items returned with damaged packaging.