KNITTING PATTERN BOOK- Keep it Cosy-Tea Cosies-Yarn

Payment

We accept the following types of payment methods:

• PayPal
• 
  

PayPal is our preferred method of payment as this gives you protection, by allowing you to shop securely online without giving out your financial details. It is also, in most cases (excluding e-cheque), a form of instant payment so it will allow us to post your items within 24-48 hours of payment.

Shipping

Goods will be posted within 24-48 hours of payment being received. We can also offer Express postage if you require your item quicker than our outlined postage times. Please contact us and we will gladly assist you.

We ship via Australia Post and we can deliver to your choice of address including workplaces and PO Boxes. Please ensure that your shipping details are correct at checkout. Delivery time will vary depending on your location and should be no more than 2-7 working days within Australia. Please be aware that Australia Post does not deliver on weekends and public holidays.

The majority of our parcels are shipped via Receipted delivery which supplies us with tracking and a signature on receipt of your parcel. Please note that Receipted Delivery parcels will not be left if there is nobody home at the time of delivery. A card should be left in your mailbox and pickup will need to be arranged from your local post office. You can also track the status of your item by clicking on the tracking number supplied in your order details, once your item has been shipped, this will take you directly to the Australia Post website were the details will be available. Please note that sometimes it can take 24-48 hours for details to appear.

Terms of Sale

You may return unworn and unused items within 7 days of receiving your purchase, for an exchange of any item from our store. The buyer, however, must be prepared to pay any return postage costs for the exchange, to and from their address. The best method is to include a self addressed prepaid satchel with a note outlining your requested exchange. Please contact us prior to sending back an item for an exchange, as we want to guarantee your item is in stock and can be put aside for you.

We will also offer an exchange or full refund if your item is faulty, if sent back within 7 days of receiving your purchase. Seller pays postage for faulty items.

Our Guarantee

We guarantee all our items are:

• Genuine: we only buy our items from reputable suppliers and we guarantee that every one of our items is a genuine article of that brand
• Brand New: we only sell brand new items, in perfect condition unless otherwise stated in listing
• Great Value: we shop around and have many years experience and an established network of wholesalers, so you always pay the best possible price

Our guarantee to you as a customer:

• Customer Service: we aim to offer you the best customer service we can provide, and we want you to feel as special as we think you are! If you require any further assistance when purchasing your item, please contact us and we will gladly assist you.

Please contact us at anytime if you have any problems or concerns regarding your order. We aim to offer you outstanding customer service and will assist you in any way we can.