Shipping and Handling Charge
Freight Charge: AU $4.90*
Pick Up is Available on Request and Pick up handling fee might be applied** No Pick Up is Allowed for Auction*
Please call 02-87486888 to reserve your pick up stock before you click Buy It Now button.
Once you click the buy it now button your order will be automatically processed by our order management system and the item will be reserved in our distribution warehouse for dispatch, and the item will not be available for pick up in our showroom.
All pick up orders will be required payment on pick up and we only accept Cash or EFPOTS payment method for Pick Up. Paypal is not accpetable due to the Paypal seller protection policy requirement. Pick up handling fee might be applied.
Pick up is available during our showroom buinsess hour Mon-Fri 9:30AM - 5:30PM and our address is 15 Newton St. South, Auburn NSW 2144 ( 150M off Parramatta Rd)
* Shipping Fee includes Shipping Handling, Packing and Freight Charge.
** Please call call for pick up handling fee charge details.
Insurance is optional, Digital Star will not be responsible for items lost and damage in transit if insurance is NOT paid.
Can I pick up my order?
Yes, you can. Please contact us first before you come to pick up. Pick up handling fee might be applied.
How are orders sent?
The service we use for most of our deliveries is Australia Regular Post (For low value item) and eParcel (For high value item) - the corporate division of Australia Post. eParcel strives for prompt and safe shipping right around Australia. Some larger items (over 20kg) which get dispatched directly from suppliers are shipped with selected leading nation wide couriers. Items sent via courier will require a street address as they cannot deliver to PO Boxes.
How do I track my order shipping status?
Once your order has been dispatched you will receive an email including online tracking details. You can contact Australia Post directly on 13 13 18 if your item has been sent by eparcel. Please be sure to have your eParcel tracking number handy when you call. or you can visit www.eParcel.com.au to track your delivery on line.
Please allow 48 hours for the items to show on the tracking site as they may not be scanned in straight away. There is no tracking available for regular post.
Do you ship items outside Australia?
What should I do if an item is missing from my order?
First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please contact Digital Star Customer Service.
How long does delivery usually take?
In most cases we are able to dispatch items within 1 - 2 business days of your payment being received and cleared. Once items are dispatched, regular Australia Post times apply. Please note there is no dispatch or delivery on weekends or public holidays. Payment via Fund Transfer usually take 1 - 3 working days to reach our account.
Expected Delivery Times provided by Australia Post:
Sydney metropolitan areas Next Day
Canberra, NSW Regional and ACT Regional 2 - 4 Days
Melbourne, Brisbane/Gold Coast 2 - 4 Days
VIC Regional, Adelaide 3 - 5 Days
QLD Regional, SA Regional 4 - 6 Days
Perth, WA, TAS, NT 5 - 9 Days
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How long is the waiting period before I am able to file a claim for a lost, damaged, misdelivered or tampered package?
If your order was damaged, misdelivered or tampered with while in transit, please contact Customer Service within 3 business days of delivery. If your order was lost while in transit, please contact Customer Service within 10 business days of not receiving your order.