We want you to be fully satisfied with every item that you purchase from HobbySoup. We will gladly accept your return or exchange of unopened merchandise, in resellable condition, within thirty (30) days of the original delivery date. Due to restrictions placed upon us by product manufacturers, once an item is opened, all issues/questions regarding defective items, product inquiries and product warranties (including repairs, replacements or exchanges) are handled directly by the manufacturer of the item in question. We will be more than happy to assist you contacting the manufacturer. If you are unable to reach an amicable resolution with the manufacturer, do not hesitate to contact us
and we'll help you out.
If there is an issue regarding damage due to shipping, contact us
No returned merchandise will be accepted without a Return Material Authorization (RMA). To obtain a RMA, contact us
. At that time, we will agree upon what course of action will best satisfy your needs. You may choose between an exchange of a like item or refund. If you choose a refund, HobbySoup reserves the right to charge a 15 percent restocking fee, initial shipping costs incurred and yours to return the item will not be reimbursed. We will credit you in the same manner as your original payment within 7 days of receiving the returned item. We will pay the return shipping only if the return is a result of our error.
If you are missing parts, contact us
to request the parts instead of returning the entire order.
For international shipments, the customer is responsible for the goods after proof of delivery has been received. International customers will have 14 days to return merchanise purchased from HobbySoup. In the event of a return, the items must be in resellable condition and the customer assumes responsibility for the merchandise until delivered to HobbySoup.
During the Holiday Season, we extend our 30-Day Return Policy to cover any gifts that might be ordered. Orders placed from November 8th through December 31st may be returned until January 31st.
If you have questions regarding our return policy, contact us