Shipping and Postage:
International Customers: Air Mail (10-28 business days).
Express shipping available on demand for extra charge.
International Buyers - Please Note:
duties, taxes and charges are not included in the item price or
shipping charges. These charges are the buyer’s responsibility.
- Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.
provide required measurements as well as personal requests by message.
If you do not supply the measurements you will receiv an email/message
in which you can supply us with them.
personal requests you can notify us of the character you wish to cosplay
as and effects wanted from the order as well as the colour and the
environment in which you will be cosplaying. With the information we
will tailor your order to suit your demand.
3.Once payment has been
confirmed, we will immediately begin the manufacturing process, which
generally takes 3-4 weeks for costumes, 2 weeks for wigs and shoes. Some
orders may take longer due to difficulties in production. If the item
is already in stock, we will proceed to shipping directly.
4. The materials which you order will be made from are:
For Costume: High quality uniform cloth, 100% polyester and 100% natural cotton.
For Wigs: Top Carney Karron fibre and heat resistant fibre
For Shoes: PU matrial.
If you have special request on material of order, we will do our best to satisfy you but the price may change.
5. Colour and Style:
have their individual definition for colour, and under different
conditions the colour will look different. We guarantee all of our
catalogue pictures to be of the actual item. But due to many factors the
same colour will look different to others, and the same style may
differ slightly according to the person wearing it. Keep this in mind
when making a purchase.
6. Custom Orders:
custom orders, it is crucial that you provide us with the most detailed
pictures and that you be very specific in your personal request so that
we may deliver your order to suit your demands. We will have our own
perspectives during the manufacturing process, the more detailed you
are, the more the order will be made to your perspective.
7. After Purchasing:
for your order to arrive in a timely fashion, please confirm and pay for
the order as soon as possible so we may start making your order
8. After Receiving the Order:
examine the order as soon as it arrives to check for damage during
postage. Since we're not responsible for any damage during postage,
please contact your local post office. If any quality problem is found,
please contact us for exchange within 7 days after recieving the item
(buyer pays the return postage). Custom made items are not eligible for
refund policy. Once you ask for exchange, please give us another 20 days
of manufacturing for your new item. Any exchange items should be
remained in their original packaging and unused. Or the exchange policy
will not apply.