FEEDBACK: We believe that communication between buyer and seller is essential. Without it, you, the buyer, are unaware of your purchase progress. As the seller, we can be made unaware of payment and delivery satisfaction. Rest assured, we do our part to keep you informed and up to date of where your transaction is at.
To keep the channels of communication open we send out emails to your eBay e-mail account at regular intervals.
Please leave feedback with us when your package arrives. This notifies us that you have received the item and the transaction was successful.
Please note, our feedback system is set to automatically leave positive feedback when a positive feedback has been received from the buyer. Due to such a high volume of parcels leaving every day, it is simply too difficult to leave individual feedback comments. Simply put, if you are happy with your purchase, then we are extremely happy with your business.
However, if there is a problem with the transaction between us, please contact us to resolve the issue BEFORE leaving feedback as we will always find you a solution.
DETAILED SELLER RATINGS (I.E. the little stars you click on when you leave feedback)
When you give 4 stars, it may seem like a great score, for instance a 4 in Shipping Time means "Quickly". Please note that this particular rating is for how quickly we get your parcel out the door, NOT the time spent in transit, we have no control over the postal service.
Ebay, however, considers a 4 to be a sub par mark.
Their standards require sellers to maintain a 4.8 and above average or be penalized with higher fees and restricted account usage. We strive for a 5 star service by stating upfront our descriptions and policies, our shipping rates & our shipping frequency.
While we encourage you to leave honest ratings, if you were pleased with this transaction, please respond with all 5 stars! We feel our service to you deserves nothing less.
If you feel you need to leave less than 5 starts for a particular rating, please let us know via email before leaving your ratings and we will work with you to improve on that.