Payment is expected to be made within 48 hours of purchase. If you require an
extension on payment, please contact us to let us know within this 48 hour
If payment is not received within 4 days of purchase, an 'unpaid
item' case will automatically be opened on eBay, unless you contact us prior to
request an extension.
The 'unpaid item' case will automatically close
once payment is received. If payment is NOT received within 4 days of an 'unpaid
item' case being opened, a STRIKE will be recorded against your eBay account. To
avoid this, please contact us if there are any delays, and we can work something
out for you.
NOTE: Please understand, the above mentioned process is
AUTOMATIC and cannot be changed unless you conact us. If you cannot make payment
within the 48hrs of purchase, please let us know. If you cannot make payment in
time once an 'unpaid item' case has been opened, please let us know.
do not wish an unpaid item STRIKE upon any of our buyers, so please contact us
so we can help you.
We accept the following payment methods
Bank Transfer (Preferred)
Please transfer the TOTAL amount (including
postage) to the following account
Name: Supps R US
Account Number: 1049-6042
IMPORTANT: Please use your FULL NAME
or eBay I.D. as the reference to avoid any delays. If we cannot identify your
payment, we cannot post your item! DO NOT use the item number as the reference.
DO NOT use the item name as the reference. This will cause delays as we cannot
identify who paid for what.
ALL items are posted through
Australia Post via eParcel and eParcel EXPRESS. This is a premium service which
provides you with added security through tracking ability and a signature upon
delivery. This avoids any items being lost. Since introducing this premium
service, we have not lost any parcels.
PLEASE NOTE: It is YOUR
responsibility to make sure that the NAME and ADDRESS specified in your eBay and
PayPal account is correct. We can only post to the address on your eBay account.
If an item is posted to an incorrect name and/or address, and is subsequently
returned to us, an extra postrage charge will be applied before your item is
re-sent. Your item will be re-sent once payment is received for the new postage
We are human. If we make a mistake such as a 'typo' or missing
information, please don't shoot us :)
We will resend your item at our own
cost with EXPRESS post to get it to you in the shortest possible time. Your
understanbding if this happens would be greatly appreciated.
understand, the tracking service that is provided to you is for your own use.
This gives YOU the ability to check on the where-abouts of your package. Once
your order is posted, WE DO NOT check the where-abouts of your package. This is
not possible due to the high volume of packages sent each day.
have not received your item after 7 business days from the time it was posted,
please contact us. We will investigate it for you. Please understand, once your
package is posted, we have no control over the speed at which it arrived to you.
Australia post provides us with an indication of ETA, but this can only be used
as a guide.
Please be patient, we always aim to post your item within 24
hours of cleared payment. Once it is posted, it is on its way to you. You will
get your item.
If you need your order URGENTLY, please upgarde to EXPRESS
post. Tracking and signature is also provided for this service for extra
security. The EXPRESS post service is an OVERNIGHT service for all major cities
and surrounding suburbs. Please allow 2 days for country areas.
note that sometimes there will be delays caused by nature (floods, ash from
Volcanoes etc). Please be patient as Australia Post cannot control this. You
will receive your item ASAP.
All information supplied has NO WARRANTY whatsoever.
statements are not intended to diagnose, treat, cure, or prevent any disease. No
warranty is made that any information on or linked to this site is complete
and/or accurate. We are not nor do we claim to be health care professionals,
therefore please consult your doctor before taking any supplements, especially
if you have any existing medical conditions. Not all product descriptions have
been approved by the FDA or TGA and are not necessarily the view and or opinions
held by Supps R US.
Supps R US will not be liable for any outcomes, loss
and damages from using any information or products whatsoever on or linked to
Should something go wrong with your delivery such as
incorrect goods sent, damage of product during transport etc, we are more than
happy to replace your product at no additional cost to you the customer
(provided the product has been un-opened by you). We do however require any
claim to be made within 48 hours of receiving your goods.
advice is required for each particular ailment, topic, issue, concern and for
This information is NOT to be taken as any sort of medical
You take full and total responsibility for what you do
with this information and any resulting outcomes from your
Nothing contained in this service is intended to be or should be
taken for medical diagnosis or treatment.
Always seek the advice or your
This disclaimer covers all material and information
of all types in any and every part of this site and its attachments.