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Measuring Library Performance: Principles and Techniques by Peter Brophy (Hardcover, 2006)

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By Peter Brophy. Author Peter Brophy. standards based approaches. Subtitle Principles and Techniques. Each chapter includes suggestions for further reading as well as key references. Background 2. Theoretical considerations 3.

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Product Information

Measuring the performance of a library's services is one of the most crucial parts of providing a good service. This important book is the first to provide an accessible account of current thinking on the evaluation of library services, both traditional and - importantly - electronic library services. Illustrated throughout with a range of international examples across different types of libraries, this book will become the standard work on performance measurement. The book is structured to focus first of all on the intended user of the services (outcome and impact perspectives), then to look at the management of the service (output and process issues), then at evaluating the building blocks of services (input issues) and finally to draw together these strands by examining some of the broader frameworks for evaluation which have emerged. The book ends with an extensive Appendix with a description of key methodologies and suitable references. Each chapter includes suggestions for further reading as well as key references. The key areas addressed include: * user satisfaction * impact on users * economic impact * inputs * evaluating processes * counting the outputs * acquiring content * staff * evaluating infrastructure * benchmarking and balanced scorecard * standards based approaches. Readership: The emphasis on principles and techniques in the book means that it is perfect reading for busy practitioners but it is also eminently suitable for students and researchers trying to get to grips with this tricky area.

Product Identifiers

Publisher
Facet Publishing
ISBN-13
9781856045933
eBay Product ID (ePID)
95245706

Product Key Features

Subject Area
Information Management
Author
Peter Brophy
Publication Name
Measuring Library Performance: Principles and Techniques
Format
Hardcover
Language
English
Publication Year
2006
Type
Textbook
Number of Pages
272 Pages

Dimensions

Item Height
238mm
Item Width
164mm
Item Weight
256g

Additional Product Features

Title_Author
Peter Brophy
Country/Region of Manufacture
United Kingdom

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Picture 1 of 1

Measuring Library Performance: Principles and Techniques by Peter Brophy (Hardcover, 2006)

About this product

Product Information

Product Identifiers

Product Key Features

Dimensions

Additional Product Features

Best Selling in Adult Learning & University

Time Management by Peter Quarry (Paperback, 1986)

Complete Illustrated Encyclopedia of Dinosaurs & Prehistoric Creatures by Dixon Dougal (Paperback, 2014)

Polyvagal Exercises for Safety and Connection: 50 Client-Centered Practices by Deb Dana (Paperback, 2020)

Save on Adult Learning & University

Ford Falcon EF EL / Fairlane NF NL 1994 - 1998 Workshop Manual

Netter Atlas of Human Anatomy: Classic Regional Approach

Sapiens A Brief History of Humankind by Yuval Noah Harari Paperback Book NEW

BORN IN 1971?... 1951?BIRTHDAY...Australian Social History....Chrisi, Birthdays

Michael Price Nick Vandome Windows 11 for Seniors in easy steps (Paperback)

It's Not You: How to Identify and Heal from NARCISSISTIC People by Ramani Durvas

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