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Return Policy We appreciate feedback if you notice any discrepancies or errors, please notify us for rectification. Any errors are unintentional.
Unless otherwise stated, all dimensions are approximate.
Please contact us with your via email with your proof of purchase.
All item prices include GST and your invoice will show this. We do not provide refunds for incorrect product selection, please take note of the item description details and get any queries clarified prior to ordering. No refund can or will be made if you have changed your mind about your purchase or no longer want it because it does not suit your needs.
Due to stock availability not all products will be available to be replaced like with like. Upon prior agreement with seller the buyer is to return item with original packaging or equivalent equal to; to prevent any damage while being transported back to the seller.
We will not take returns if you change your mind. If any of our products are bought for a gift for Birthday or Christmas; we strongly recommend you fully assemble and test the product within a 2 week time frame to ensure there are no problems.
Once a refund has been approved by us and you have been given a Return Authorisation, you will be required to return the item at your expense before the product can be processed for refund. NOTE: Products sent back without Return Authorisation, will either be returned to you at your cost or be refunded less a 50% penalty fee due to freight costs, handling and storage costs. Backorder Policy We endeavour to keep our inventory up to date but in the event that we have run out of stock of what you have ordered we will contact you and advise you of the situation and what the anticipated time line is for having your particular product in stock. You have the option to change to a different colour or cancel your order for full refund. This would not be a common occurrence but may unfortunately come to be from time to time.
Should you be happy to wait for a product we will keep you notified via email of when the product is expected to arrive and when it leaves our warehouse with the courier.
During peak times we do offer presales to people and keep you up to date on the progress of the products from factory to warehouse via email. Damaged Goods Policy You will need to contact us as soon as is reasonably possible via email. All issues are dealt with on a case by case basis and we try to resolve all cases directly with customers.
We assess damage on a case by case basis. You must email us as soon as is reasonably practicable that damage has occurred to your product while in transport. In your email let us know what the problem is. (Photos, and/or written details of the damage). Like replacements are matters of stock availability of the selected product. In the event we are unable to replace your product, we will provide either partial compensation (should you decide to keep the product) or a full refund (should you decide to send the item back to us).
Products sent back without Refund Authorisation, will either be returned to you at your cost or be refunded less a 50% penalty fee due to return freight costs, handling and storage costs.
We assess damage on a case by case basis. You must email us as soon as is reasonably practicable that damage has occurred to your product while in transport. In your email let us know what the problem is. (Photos, and/or written details of the damage). Like replacements are matters of stock availability of the selected product. In the event we are unable to replace your product, we will provide either partial compensation (should you decide to keep the product) or a full refund (should you decide to send the item back to us).
Customer returns are accepted at our warehouse where the situation has been approved through Customer Service and a convenient time arranged for the product to be returned.
Privacy We can be reached via e-mail at: info@bestchoiceimports.com.au
Privacy Statement
For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.
If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.
Use and Disclosure
Use Your personal information may be used for a number purposes including but not limited to the following purposes :
(a) to provide you with our products or services;
(b) to administer our relationship with you;
(c) to facilitate the running of and your participation in trade promotions and other competitions;
(d) to monitor activity on our websites, for the purpose of maintaining the security of those websites;
(e) your credit card payment is processed on a secure eWAY hosted page. Your credit card details will only be disclosed to eWAY to process your payment. Your credit card details will never be disclosed to any other third parties. Once your credit card payment has been processed, we are unable to access your credit card details again. You are protected by eWAY's process procedures. Please visit www.eway.com.au for further information.
(f) for internal administrative purposes, such as procedural assessments, risk management, staff training, accounting, billing, product and service reviews; and
(g) to identify and inform you about other products or services that may be of interest to you. If you do not wish to receive marketing or other communications from us, please contact us on the details below so that we can update your preferences. If you provide us with your mobile telephone number, email address, IM address or other such personal information, you authorise us to send you promotional messages related to our products and services and the products and services that we promote.
Disclosure
We may disclose personal information across the Best Choice Imports group of companies and our related bodies corporate (in accordance with this Privacy Policy). We may also provide personal informatin to:
(a) third parties engaged by us to provide functions on our behalf such as processing credit card information, mailouts, debt collection, marketing research and advertising; and
(b) third parties authorised by you to receive pesonal informatin held by us. We may also disclose personal information to unrelated third parties (for example, our professional advisers and government authorities or agencies) where that disclosure is reasonably required to obtain advice, prepare legal proceedings, investigate suspected improper conduct or wrong doing, to assist a lawful authority in the discharge of its duties and/or by law. Where we hold promotions in conjunction with other companies, we will offer you the opportunity to be contacted by our promotions partner. We will not provide your personal information to the promotions partner unless you have opted in to having such personal information passed on. To better protect your privacy, we impose strict requirements of security and confidentiality on all third parties as to how they handle your personal information. Notwithstanding this, we cannot be held responsible for any misuse or unauthorised disclosure of your personal information by these third parties.
Terms of Use Statement You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use. |
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