As you can probably
tell photography is not my strong point but honesty is, so if you have anything
else you want to know? Just ask.
Postage costs - I try to be fair about
postage costs. We charge only cost plus the VAT that we have to charge. The
good news is, that if you buy more than one item from me I will usually reduce
postage costs AND the more you buy the more the reduction. Please see
postage costs quoted for this item on this listing, there is a postage tab just
below the photo that shows postage options and costs for first and additional
items. The bad news - e bay’s calculator is not flexible enough to mesh with
Royal Mail’s charges so if e bay doesn’t combine postage automatically, or if
you buy several different items or even if you have bought more than 3 of any
one item, ask for an invoice, that way I can combine the postage costs. This
will be done asap but within 24 hours. But for several smaller items, this
usually means you get a big reduction AND I can post them first class.
(Reductions tend to be less for overseas buyers, sorry) Just be assured I will
do my best for you. In the past I have refunded over-payments when new/naive
buyers have paid too much. That is no longer possible with our new Royal Mail
contract as we pay average prices. But please it is much easier and more
efficient if you request an invoice before you pay. Again it's that honest
streak in me! I'll never be a millionaire. :-)
UK PROMOTIONAL POSTAGE
DISCOUNT
To UK buyers* - no
matter how many items you buy from me the MAXIMUM postage you will be charged
is £8.50.
This will be delivered by
Parcelforce on a 24-48 hour delivery with a tracked service
Small print - Timing of 24-48 hours
starts after collection from us, which will usually be at midday, the day after
you pay.
*This offer applies to all UK
residents unless you live in the Scottish
Highlands or anywhere not on the
mainland e.g Isle of Wight. It looks like this
would be a maximum of £10-£15 but please e mail me with your postcode for a
quote if you are not UK mainland
This is a relatively new system on e bay and I am
not sure I, or maybe they, have ironed out all the bugs yet, so
if this does not show automatically on your invoice then please e mail me.
Diane :-)
Overseas postage / shipping information - We are happy to
send items overseas and we appreciate our overseas buyers.We send a high
proportion of items overseas every day and mostly items arrive within 3-10
days. Below please find information about specific countries/region.
Western Europe delivery is usually
3-7 days
Eastern Europe - delivery is usually longer - varies widely from 5-25 days
Australia is our most popular
long distance destination and items usually arrive within 5-7 days
USA e bay have ruled that
we can now only send to USA by a tracked service,
I am sorry but this does add to the cost for the buyers BUT I agree with e bay
as we have had many issues because of Homeland Security / Customs delaying
items and US buyers being dissatisfied. This has obviously caused e bay issues
too. So US buyers please select the Airsure option when ordering.
Royal Mail do not consider an overseas
parcel 'lost' until it is 25 days overdue. Only THEN can I refund or replace.
Except for the following;
Whilst we post items
immediately and Royal Mail are fantastic, postal services in other countries
are a lot less efficient. If you come from these countries, please note;
Russia - items can take 6-8
weeks to arrive, but I believe most Russians already know the system,
South America shipping time seems
to be 6-8 weeks.If you are not happy to wait that length of time, please do not
buy from us.
IF you have any problems
with any of my items just let me know immediately and I'll sort it out. I have
6 figure feedback with very few negatives. This is because when occasionally
there has been a problem I have always tried to sort it out! Though
occasionally some buyers haven’t realised that if they contact me (or hopefully
any seller) we actually want to sort out the problems. So PLEASE contact
me if you are unhappy with my items or my service before leaving neutral or
negative feedback. Give me a chance to put things right first!
Most of the problems I
have had are because Royal Mail has lost the parcel. I do always get a proof of
posting, but Royal Mail do not consider a UK parcel ‘lost’ until it is 15 days
overdue. Only THEN can I refund/replace etc. We have to allow Royal Mail to
sort their problems first. Plus if an item that is too large for your letter
box does not arrive I will ask you to check your local sorting office.
Please note all Parcels
posted through Royal Mail are insured for up to about £35 so for most of my
items further insurance is not necessary.
It really hurts being
left an unfair feedback. Please think about that if/when you leave negative
feedback, I DO take it personally. I am honest, I bend over backwards sometimes
to be reasonable, responsible and efficient but despite that as one of my
buyers put it if it's not gold plated and delivered yesterday you can't please
everyone! But I try hard to have only satisfied customers.
Please note we always
try to post on the day or the next working day after I have received payment.
Normally any item paid for by 3.30 any weekday will be posted the same day but
life happens and so that is not always possible, but we try our best! I
believe 99+% of my items are posted within 2 working days of payment.
Items where buyer
selects next day tracked option will be dispatched at 4.30 each weekday, if
paid after 4.30 then item will be posted the following working day.
Here are a few
feedback comments about speed of dispatch.
(All these items were
posted in the 2 week run-up to Christmas)
SUPERB SERVICE, ORDERED
ON 23/12, ARRIVED 24/12. As described also, excellent.
Exceptionally prompt
dispatch of goods, many thanks.
Ordered pm 23/12 arrived
0830 24/12! Great service!
Good communication,
super quick delivery. Very many thanks !
Fantastic fast service.
Thanks very much!
Delivery was so fast, it
seemed to arrive as soon as I'd pressed confirm payment
Very very pleased with
service, my item arrived less than 24 hrs after ordering!
Arrived next morning
wow!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Lightning quick delivery
item as described a1
Please note about once
a month I am often away for a couple of days, usually with access to a computer
so I can probably answer queries etc, my staff are able to post out 99% of
items but I’m unable to deal with some queries or problems on those days. Sorry
but these are my respite breaks (I have 2 disabled children) and these are
absolutely vital!! I do try to take them so there is as little disruption to e
bay buyers as possible.
Following feedback
comments are all taken from comments received over approx only 2 weeks. And all
in the exceptionally busy run up to Christmas. Please see that I try to please.
Fast delivery great e
bayer a+ how it should be done many thanks merry Christmas
Super value &
fab.comms. - 1 of the best E bayers I have dealt with - many thanks
Excellent e bayer-goes
beyond what's expected thank you A++++++++++
Good communication,
speedy delivery and trusted seller!!! great E bayer!!!
A trader you can trust,
sorted problem promptly with no hassle. Thank you
E baying at it's best.
Thank you for an easy, pleasant transaction.
Amazingly speedy
delivery and lovely coms e bays very finest!!!!
Item as described from a
genuine seller....recommended A++++++
Arrived quickly, as
described – E bay as it should be. Thank you very much
Efficient, with a
liberal helping of excellent. Recommended Seller. A+++++++++++
Absolutely faultless in
all areas. Would (and have) recommend to all. A+++++++++
A fantastic company -
can not rate highly enough!
Excellent communication,
genuine seller.
Great item really
pleased thanks very much great e bayer very helpful.
This lady HAS 2have a
private line 2 the Almighty, extraordinary! Teach me 2 plez like U!!
The best e bay seller
ever! Brilliant
Quick delivery, did
everything to ensure I got my items and more THANK YOU!
Very understanding
seller, will use again- many thanx
Very honest re: delivery
details, accurate and excellent buy. Would use again.
Had problems with first
package which was sorted immediatley! great ebayer, A+++
Excellent ebayer, great
communication and attention to detail superb A++++++++++
Thank you for looking and
happy buying. Diane
)
