At our store we want you to be
entirely satisfied with your purchase so our return and exchange policy has
been designed to make dealing with us as easy as wearing our shoes.
YOU EXCHANGE OR RETURN
Make sure the product is not worn.
Make sure it is able to be returned in
its original box or packaging.
Make sure you have everything with the
goods same conditions as you receive them.
All items are double checked by our employees
before shipping to make sure all items we send out are no sizing mistakes. If
you think we post wrong sizes please take pictures of the exact size numbers labeled on the shoes and send these
pictures to our email (please ask for the email address).
If you need to exchange your purchase
for another size please feel free to contact us.
Buyers response for the cost of both
return shipping and repost shipping.
Goods can be returned when an exchange
is not possible. But we will only refund the amount of the item exclude the
postage of shipping.
Custom-made size cannot be exchanged.
Goods have to be returned in 3 days after you receive them,
and it is
buyers’ responsibility to ensure the goods are adequately packaged to ensure
that they are not damaged and lost during return transit.
quality check department is responsible for
quality test. Every single item we post do absolutely pass strict quality
always do double check before we send goods out to make sure they are all in
good conditions. If you think the item has quality problems when you
receive them, please take pictures of broken or
faulty parts and
send these pictures to our email (please ask for the email address).
double check the return goods as well.
that is not on discount (full price) can be returned for exchange, refund or
or Sale Merchandise returned to our stores can be a credit note given for
your next time purchase in one month.
followings do not belong to quality issues:
1. Any subjective reasons: such as ‘they are not as the
same as I am imaged’, ‘they are not what I expected’, bows (or other
accessories) are bigger or smaller than what shown in pictures, kiddish
looking or old-fashioned looking and etc. All pictures
of our products are taken by actual items. What You See Is
what You Get.
2. Sizes are not fit or wrong sizes: All items are strictly double
checked by our employees to make sure all items we send out are no sizing
mistakes. Therefore, what sizes you order what sizes we post. We have a
sizing chart with details measurements which is shown above. Please double
check measures carefully to select a right size before ordering.
3. Color difference: All pictures are taken
by actual items. We tried our best to show original colors of them, but
because of the light effect and different monitors, some pictures might
show a little bit difference.
4. Smell: Our shoes are very popular and well demanded. They are
always being packaged directly after the factory makes them. So there might
be smell of them. But it is not a problem at all. You can simply take them
out of the box and the smell will disappear very soon.
5. A little dirt or glue marks are
not quality issues.