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Resolving Conflicts at Work: Ten Strategies for Everyone on the Job by Joan Goldsmith, Kenneth Cloke (Paperback, 2011)

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The classic text on resolving workplace conflicts, fully revised and updated Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth.