If there is any problem with the item you received,
inaccuracy in the vehicle applications, or you ordered the item in error, PLEASE
contact us ASAP and we will do everything we can to make things right and get
the correct part to you, or arrange a return and credit, please see our
"Satisfaction Guaranteed Return Policy" below.
Satisfaction Guaranteed Return Policy:
EPS guarantees you will be satisfied with any and
all purchases from us. In accord with this we will accept returns on any part
purchased from us with the following exceptions: electrical
anything after 30 days of receipt by the
any part that has been used, installed, damaged, or
not in it's original packaging and in re-sellable
The following return policies
If an item is incorrect due to our listing error,
we will refund the price of the item including shipping
There will be a 20% return fee on ALL returns, to
cover our costs, with the following exceptions:
an error in the actual eBay
cores, or items returned for a credit when asked in
the sale for the return of your old item, like a
If the part is incorrect due to a customer error,
we will accept it back less shipping charges & eBay fees. A decision to
refund partial payment or a house credit will be determined after discussion
with both parties.
If an item is received damaged, a claim must be
filed with the carrier right away. Damage from poor packing will be determined
by the shipping company, however, we go to extremes to insure the best packing
possible. If the shipping company claims poor shipping, we must be notified and
will negotiate with the shipping company.
Handling a problem before it becomes a
Please contact us immediately if there is a problem with the item
purchased, so we can asses the problem, and the
It is our desire that any problem resulting from a
customer's purchase from EPS be handled in an expeditious and friendly
We take out of the ordinary steps to insure the
satisfaction of our customers. It is important, however, that a customer abide
by the same code of ethics that EPS has.
We are old fashioned, and still believe that fair
play and honesty are the best policies, and that they do still exist for the
most part. Unfortunately, we only have control over our own actions. Because of
this, any and all customers purchasing from EPS agree, by that purchase, to be
bound by, and accept the above company policies of EPS, as binding on their
purchase. Final determination of the validity of any claim against EPS, becomes
the sole right of EPS.
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The buyer is responsible for return postage costs.
Return policy details
If item has been installed it is non-returnable, no returns on literature or tools.
Refunds by law: In Australia, consumers have a legal right to obtain a refund from a business for goods purchased if the goods are faulty, not fit for purpose or don't match description. More information at returns - opens in a new window or tab.
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