shoezooshoes has the most popular and favorite name brands for less. We specialize in selling new name brand original discount shoes. Our mission is to offer a huge selection of all types of men's, women's, kid’s, and infant’s shoes to our customers at a deeply discounted price.
How do we do accomplish this?
shoezooshoes purchases closeout shoes, footwear, and apparel so that we can offer our customers huge savings. You can always count on shoezooshoes to have the best name brands at bargain prices. Add more style and comfort onto your wardrobe and save up to 75%.
shoezooshoes ships using FedEx. Listed below are the costs and cutoff times each day for the order to ship the same day.
FedEx Ground - 3PM EST (noon PST) Monday through Friday, free shipment
FedEx 2nd Day* - 3PM EST (noon PST) Monday through Friday, shipment costs $42.95 per order
Any expedited orders placed after 3 PM EST (noon PST) on Friday will not ship until the following Monday. Please note that your order must also be confirmed, meaning that if there is any issue with your payment it must be resolved by the time listed below.
Tracking
FedEx Package Tracking
http://www.fedex.com/Tracking?cntry_code=us U.S.
Postal Service Package Tracking
http://www.usps.com/shipping/trackandconfirm.htm
Military Post Office Agency
http://hqdainet.army.mil/mpsa/index.htm
Estimated Delivery Date
If you have not received your package, and the estimated delivery date that is provided on fedex.com has passed, please contact us at (888)649-0006. Packages are typically left in areas that are relatively safe. We recommend checking around your house or perhaps with a neighbor. Packages that are delivered to gated communities or apartment complexes are generally left with the leasing office or the building manager. Please verify with them prior to reporting non-delivery. If you feel that the package did not arrive or is lost, please contact shoezooshoes at your earliest convenience and let us resolve this matter. Direct signature is required for large quantity orders and oversized packages. If there is noone at the shipping address for signature, FedEx will reattempt delivery. If your package indicates that there has been a FedEx delivery exception it may be due to an incomplete/incorrect shipping address or the delivery location is un-secure to leave the package by the front door, or the location may be undeliverable. Please contact shoezooshoes to assist in making further arrangements to resolve the matter with FedEx at (888)649-0006.
Weather Delays
Shipments may be delayed due to extreme weather conditions.
Uncontrollable Delays
shoezooshoes is not responsible for any uncontrollable circumstances on behalf of FedEx such as mechanical break downs, accidents, fire etc…
Undeliverable Package
There are instances where FedEx is unable to find the shipping address on the package and they will return the package back to the sender. We do not resend packages that FedEx was unable to deliver. Once the return department receives the package they will process a refund of the order. Previous shipping charges are nonrefundable.
USPS Military
shoezooshoes supports our Military! We are able to ship to APO and FPO addresses using the United States Postal Services, although, an additional fee does apply. Expedite shipping is not available for APO/FPO shipment. Military Post Office Agency : http://hqdainet.army.mil/mpsa/index.htm
Shipping Restrictions
Correctional Facilities
shoezooshoes is unable to ship to penitentiaries/ correctional facilities.
Post Office Boxes
shoezooshoes cannot ship to PO Boxes. Please be sure to provide a physical address to ensure delivery and avoid delays.
If we do receive an order with an improper address, we will place the order "on hold" and send an email notification asking you to contact our friendly shoezooshoes customer service support team at (888)649-0006 so that they may verify the proper shipping address. Once we confirm and verify the physical address, the order will be approved and prepared for shipment.
We are pleased to announce shoezooshoes international shipping service. We ship via United States Postal Service (USPS) Priority International Mail. The Postal Service is responsible for delivering the packages we forward on your behalf.
Shipping Cost
Canada and Central America shipping international is $19.95 USD and $11.95 USD per additional item.
Europe, Asia, Russia, Middle East, Africa, South America and Australia shipping international is $34.95 USD and $11.95 USD per additional item.
International Taxes and Duty Fees
The customer accepts the responsibility for any international taxes and duty fees which may be charged upon delivery. Also, any additional fees may apply for:
- Refusal of package upon delivery for any reason
- Abandon package at the postal office due to unpaid duty fees and taxes
- Invalid address provided by the customer
- Fail attempt to deliver by the postal carrier
- Decline to pay duty fees and taxes upon pick-up or delivery
- Customs rejection due to restriction and rules from the country
Returns
ALL SALES ARE FINAL for all international orders. We will not accept returns for any international orders. Also we are unable to offer exchanges. We are sorry for the inconvenience.
Contact Information
shoezooshoes friendly customer support team is available Monday thru Friday 9am- 5pm (PST) at (562)633-4868 to answer any questions. In addition, shoezooshoes customer support team will respond within 24-48 business hours to any inquiries made by email.
PayPal: Immediate Payment Required.
shoezooshoes friendly customer support team is available Monday thru Friday 9AM- 5PM (PST) (888) 649-0006 or (562) 633-4868.
If we are unavailable to take your call please leave us a message with your order number, name, telephone number along with a brief message and we will contact you within 24- 48 business hours. shoezooshoes recognizes most national holidays. During those days our customer service department will be closed.
shoezooshoes is happy to accept your return as long as it meets the requirements below:
- The product is still in new, unworn condition as received. We recommend that you first try on the shoes indoors to ensure the fit and sizing meets your preference.
- The return product (if applicable) should include all original accessories (i.e. original shoe box, shoes laces, key chains, color swatches, additional insoles, shoe bag, replaceable spikes & etc).
- The original manufacturer's shoe box as received. Please do not send the return by using the shoe box as the outer shipping box or your return will not be accepted.
PLEASE NOTE: Shoes that are received in worn condition will be inspected by the
shoezooshoes returns department and evaluated at their discretion. If your return shipment does not meet the criteria of the return policy listed above and your return is rejected, there may be additional charges to have the shipment sent back to you or it may be discarded.
Missing FedEx Prepaid Return Label
If you did not receive, or have misplaced, the FedEx prepaid return label that we enclose in your package, please contact our customer service department and we will have FedEx email a new prepaid return label. We recommend checking your "junk/spam" folder if you do not see the FedEx prepaid return label in your inbox. After you print the return label, attach it to the box and drop it off at the nearest FedEx location. (For FedEx locations, please click on the link to be directed http://www.fedex.com/Dropoff/start?locale=en_US Please ensure the location provides for GROUND service. Our prepaid FedEx return label functions only for U.S. returns.
International Return Policy
All sales are final for international orders.
US Territories and Military Return Policy
For our US territories and military customers our free return policy does not apply. US territories and Military customers are responsible for return shipping cost. Below is our return address information.
Please send in secured package to:
Shoezooshoes
Returns Dept
7721 Somerset Blvd
Paramount, CA 90723
EXCHANGES:
We regret to inform you that
shoezooshoes is unable to offer exchanges at this time. We recommend first placing a new order to ensure the shoes and the sizes that you want are still available.
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