eBay rules stipulate that you should pay within 4 days. If payment is not received within that time limit we will send you an invoice as a reminder. If we do not receive payment within 7 days we will contact you by email to determine if you still wish to buy the item.
We accept either direct deposit into our bank account or through PayPal. If you wish to pay by direct deposit please include that information as a note when you make your purchase.
Remember you can also pay by credit card through the PayPal system.
We use Australia Post for all our shipping.
Unless otherwise stated all items are postage inclusive
If your order is paid for before 4pm then it will be posted that day. Otherwise, it will be posted the following day.
If you have not received your item within 5 business days (Monday – Friday excluding Public Holidays) contact us immediately.
We sell our goods under the conditions specified in the Australian Consumer Law, which means that WE must provide the warranty not the manufacturer. We are obliged to resolve your issues not them.
That is the law in Australia. Do not let sellers try and tell you otherwise.
If you purchase from an overseas supplier they are the warranty provider, not the authorised dealers of that brand in Australia.
As an importer and supplier we guarantee to our customers that
goods are of acceptable quality when sold;
goods will be reasonably fit for the purpose specified;
the description of good is accurate;
the goods will match any sample demonstration model and any description provided;
the goods will satisfy any express warranties;
we have the right to sell the goods;
the goods are free of any hidden securities or charges;
we will take reasonable steps to provide spare parts and repair facilities for a reasonable time after purchase
If you have any issues with the goods contact us immediately so we can resolve your concerns.
Goods must be returned so we can validate your claim. You are not legally obliged to return the original packaging and contents but we request you do this as a courtesy as we may be able to refurbish and resell the goods.
Depending on the issue you may be entitled to a repair, replacement or refund.
This will depend on the nature of the issue. Please read your rights at the ACCC website http://www.accc.gov.au/consumers/consumer-rights-guarantees
All goods are guaranteed for at least 12 months but this does not include damage caused by abuse or misadventure.
We are a family business based in Adelaide.
We are PowerSellers with the highest ratings and a Premium Service Provider
We import our items from authorized distributors and sell them direct to you.
All our products are new and authenticated by us as genuine.
We can be contacted at firstname.lastname@example.org