We adhere to the ‘Distance Selling regulations’, which are as follows. If an item is received damaged please contact us by email and advise the damage. We may ask you to either return the item for a replacement in which case you will be re-imbursed for the return postage cost, or ask you to provide a photograph of the damage via email. Once we have inspected the item a replacement will be sent to you at no cost to yourself. If you change your mind, or the product is not suitable then you can return the item for a refund, however you will be responsible for the costs involved in returning the item to us in good condition. This option is not available for certain items where an item cannot be re-sold as new - please contact us prior to returning an item to confirm it is acceptable. We will issue a return authorisation number - any item returned without a valid authorisation will not be refunded