We accept most types of payments:
·Direct Bank Deposits Details:
Account Name: JB and EC Drill T/AS Swan Street Auctions
BSB: 013 410
Account Number: 9043 79084
·Credit Card: Visa/Master Card/Amex payments can be settled via telephone. Phone + 61 3 9428 0677 or settled in store
·Amex incurs a 1.7% surcharge
·Personal Cheque/Bank Cheque
·Cash on Pickup
All advertised items include 10% GST.
All purchases are provided with a Tax Invoice.
For Direct Bank Deposits, please include your name and transaction ID in payment description.
Buyers have 14-days to settle payment. Failure to make full payment within this period will result in an Unpaid Items Dispute being raised against the buyer.
While all care is taken, any errors or omissions in this item listing are not deliberate. All pictures contained within this listing are for illustration purposes only.
·We offer interstate and international deliveries.
·If postage cost is not stipulated in description, please call or email our friendly sales staff and have your postcode/suburb ready for quotation of delivery.
·All Postage and deliveries will be dispatched within 24 hours (Excluding weekends, public holidays or outside trading hours) departing Melbourne once full payment is cleared.
·We advise to allow up to 7 business days for national delivery – 3 weeks for international.
·All shipping costs quoted include handling fees and insurance.
·Large/Bulky items cannot ship without supplied phone number. Please advise correct mobile or landline phone number prior to purchase. If receiving large/bulky items, ensure someone is home to take delivery - please inspect contents of package prior to signing.
·Pick up is available from Richmond, Victoria, Australia. Please confirm with our sales staff the date/time prior to pickup. (No Charge for Pickups)
·Permission to leave smaller items at front door is automatically given where, goods will not be left at units, apartments or high-rise buildings. Please advise if you do not wish the item to be left at you front door.
·Items sent with Australia Post have a 7-day holding period at buyers local P.O. If pickup is not made, the item is sent back to vendor.
Our friendly sales staff is contactable at firstname.lastname@example.org for all enquiries, product information and postage quotation. If it’s urgent, call one of customer service consultants on: + 61 3 9428 0677 between 8am – 5pm AEST Mon – Fri and 8am – 1pm AEST Saturdays.
Swan Street (Auction) Sales
365 Swan Street, Richmond, Melbourne, 3121
Phone: + 61 3 9428 0677,
Fax: + 61 3 9427 0498,
There is no email or phone support outside trading hours. Emails are answered within 24 hours during business days.
We encourage buyers to leave feedback once items are received. When we receive positive feedback, we automatically leave positive feedback to the buyer.
We are here to help. Please contact us first to fix unforeseen problems before leaving a negative feedback. We will try to resolve any issues.
Warranty & Returns
We have a 30-day money-back guarantee.
If you are unhappy with your item, the buyer may return it at their own postage cost in its original condition + packaging
We will refund product cost - excluding delivery charges.
If item/s purchased are received damaged on arrival, or with a manufacturing fault, or the wrong item sent, please contact us.
Photo/s of the item/s are required for verification.
Item/s returned for warranty purposes (after the first 30 days) and within the warranty period, postage both ways will be at the buyer's expense.
We do not accept any item return by COD – unless communicated/advised with our staff prior.Warranty does not apply for Auctioned items, shopworn and seconds.