Free Express Shipping for Australian items over $25 *excluding bulky items. Free Standard International Delivery (DHL) for New Zealand items over $25. If you are ordering a heavy or bulky item shipping starts from $9.99 per item. Orders placed before 2:00pm AEST in Metro areas should be received between 1-3 business days. Rural areas should take no more than 5 business days.
Express Courier is a no signature required service. This means that the courier will generally leave your order at the front door or letterbox. Once the parcel has been delivered to your shipping address, SurfStitch takes no responsibility for any damage or theft that may occur. Please contact our customer service department if your order has not has not been received within the recommended timeframe.
International Delivery - USA, Canada, Hong Kong and Japan
Orders placed before 1:30pm AEST orders should be received within 3 - 7 business days. DHL orders are sent a tracking number with your Shipping Confirmation email. All shipping is subject to weight and volume. Shipping costs will be calculated and displayed during checkout for these countries. You can also use the postage calculator in the listing to calculate the cost of shipping. Please note shipping to the United States, Japan, Canada and Hong Kong is not free, even if purchasing several items or an item over $25AUD
Customs and Duty Charges
International orders may be subject to local charges. Any customs or import duties and associated fees are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. SurfStitch cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. Customs policies vary widely from country to country, so please contact your local customs office for further information. If you refuse to pay these charges your parcel may be abandoned, and SurfStitch will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.