OEM MERCEDES NYLON SCREEN OIL PRE FILTER 220D 240D 300D

If there is any problem with the item you received, inaccuracy in the vehicle applications, or you ordered the item in error, PLEASE contact us ASAP and we will do everything we can to make things right and get the correct part to you, or arrange a return and credit, please see our "Satisfaction Guaranteed Return Policy" below.

Satisfaction Guaranteed Return Policy:

EPS guarantees you will be satisfied with any and all purchases from us. In accord with this we will accept returns on any part purchased from us with the following exceptions:
electrical parts

• literature
  
• anything after 30 days of receipt by the customer
  
• any part that has been used, installed, damaged, or not in it's original packaging and in re-sellable condition.

The following return policies apply:

• If an item is incorrect due to our listing error, we will refund the price of the item including shipping costs.
  
• There will be a 20% return fee on ALL returns, to cover our costs, with the following exceptions:
   
  • an error in the actual eBay listing.
    
  • cores, or items returned for a credit when asked in the sale for the return of your old item, like a core.
    
• If the part is incorrect due to a customer error, we will accept it back less shipping charges & eBay fees. A decision to refund partial payment or a house credit will be determined after discussion with both parties.
  
• If an item is received damaged, a claim must be filed with the carrier right away. Damage from poor packing will be determined by the shipping company, however, we go to extremes to insure the best packing possible. If the shipping company claims poor shipping, we must be notified and will negotiate with the shipping company.
   

Handling a problem before it becomes a return:

• Please contact us immediately if there is a problem with the item purchased, so we can asses the problem, and the solution.
   
• It is our desire that any problem resulting from a customer's purchase from EPS be handled in an expeditious and friendly manner.
   
• We take out of the ordinary steps to insure the satisfaction of our customers. It is important, however, that a customer abide by the same code of ethics that EPS has.
   
• We are old fashioned, and still believe that fair play and honesty are the best policies, and that they do still exist for the most part. Unfortunately, we only have control over our own actions. Because of this, any and all customers purchasing from EPS agree, by that purchase, to be bound by, and accept the above company policies of EPS, as binding on their purchase. Final determination of the validity of any claim against EPS, becomes the sole right of EPS.