1. PayPal linking with your Visa / Master Card (with verified and confirmed address)
Full payment must be received before shipping, if you are paying via e-cheque to PayPal, we will only be able to send out your goods after the e-cheque is being cleared.
Payment must be paid within 7 days after bidding. Delayed payment over 7 days may result in auto order cancellations unless agreed by our company.
PayPal account holder full name and address must 100% be matching the recipient, if the address or name is different to what you planned to be, please contact PayPal to change them into latest and correct one.
Due to PayPal advices on payment security for fraud screen check, we were always suggested to send the goods after 48 hours counting from payment clearing time. Hence, depending on the amount (in most of the case over 1000 AUD), we reserve the right to withhold any order from dispatch. In random sampling practice, we may ask buyer to submit identity or address proof and it does not mean that your order is suspicious, please kindly understand our concern on the security as it protected good buyer away from fraud.
2. Bank Account Transfer
For buyers are welcome to pay through bank transfer to our Australia Bank account. Please proceed to ask us via email or eBay message. To pay via bank deposit may save you up to 1% of the cost of the items that you bought! For big amount purchase over 1000 AUD, we always suggest buyer sending payment via bank account deposit as we can speed up the delivery schedule rather than paying through PayPal.
Just like bank transfer / deposit, you can choose to pay cheque to us by depositing your cheque directly to our designated bank account. However, please note that we will only dispatch your item after the cheque is CLEARED by bank after actual crediting to our bank account. For our bank account details, please ask us via our email or eBay message.
* 100% CLEARED Payment.
Normally, we will ship out directly from our warehouse within 3 working days AFTER receiving 100% CLEARED payment from you.
Return and Refund Policy
14 days money back guarantee
If for any reason you are unsatisfied with your purchase in our store, you can contact us via eBay message within 14 days*
of taking delivery, and organise to return the product and receive either a store credit or refund of the purchase price of your product (excluding initial delivery charges).
*The 14 day period commences on the date that you accept delivery of your product. After 14 days of taking delivery we can only provide repair or replacement.
Returns Policy Terms & Conditions
1. In order to organise a return under these terms and conditions, You must notify us via eBay message wand request a return under this Policy, and we will provide a return address. Please comply with the directions of our staff in order to facilitate your return.
2. Products must be in their original packaging, along with all included accessories, and must not be damaged in any way by the customer during the time the item is in the customer's possession.
3. To qualify to return an item under this policy, products must be in their original packaging, along with all included accessories, and must not be damaged in any way by you during the time the Product is in Your possession. Physical damage or water damage item will not be accepted.
4. Buyer is responsible for return postage costs.
Please perfer to ebay 'ask seller a questions' form. Please always quote the ebay Listing ID in all communications. We aim to respond to all email within 24 hours of receipt.
Trading Hours: 9:00 AM- 8:00 PM (Monday - Friday)
OIS Electronis is a leading electronic online shopping store that is committed to providing our customers with quality, range, and value for money.
We have a passion for electronics and are proud of the unique products we bring to our customers.