All of our items are made to order, therefore we can only refund you if an item is faulty, damaged during delivery, has not been made yet or you are covered under the Distance Selling Regulations.
We will not issue a refund if you have provided us with incorrect information such as name, colour or delivery address.
Under certain circumstances we may offer to exchange your item but you will be liable for postage costs incurred returning the item to us and also for the replacement to be sent.
For any non-personalised items return requests must be made within 7 days of receiving the item.
We will refund the full price of the item plus original postage costs but the buyer will be liable for the postage costs to return the item.
All returned items must be sent by recorded post.
Colours displayed can vary due to monitor settings so if you are looking for an exact colour please contact us before you place an order and we will be able to provide you with a colour swatch sample.
Refunds by law: In Australia, consumers have a legal right to obtain a refund from a business for goods purchased if the goods are faulty, not fit for purpose or don't match description. More information at returns - opens in a new window or tab.
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By clicking Confirm bid, you are committing to buy this item from the seller if you are the winning bidder and have read and agreed to the Global Postage Program terms and conditions - opens in a new window or tab. Import charges previously quoted are subject to change if you increase you maximum bid amount.