FREQUENTLY ASKED QUESTIONS (FAQs)
ON UNDERWEAR/ CLOTHES: If
the tags have been removed from the item, they cannot be returned. We
reserve the right to charge a restocking fee of up to 10%, we are
allowed to do this under the distant selling act.
SHIPPING & DELIVERY:
ARE A UK BASED COMPANY. WE SHIP DAILY (MONDAY TO FRIDAY) FROM THE UK.
INTERNATIONAL SHIPPING: We ship to UK, Europe,
Turkey, Israel, Australia, New Zealand, Canada and the USA. We do not
ship to other destinations.
Where Customs Labels are required we will show actual values. We cannot
show the item as a gift, as second hand or at a lower price.
ORIGINAL ITEMS: ALL OUR GOODS ARE
PURCHASED AS BRAND NEW AND ARE IN THE MANUFACTURERS ORIGINAL PACKAGING.
COMBINED PURCHASES: Multiple
purchases are limited to a maximum of 9 per buyer.
INTERNATIONAL BUYERS: If you make
multiple purchases please request an invoice before making payment and
before going through the eBay checkout. We cannot combine items or
reduce postage once they have been paid for individually.
PAYMENT OPTIONS: We accept payment
by Paypal only. We do not accept any other form of payment.
POSTAGE OPTIONS: All items are sent
by standard inland mail or Air Mail unless they exceed Ł100.
OUR GUARANTEE: We guarantee to send
you a replacement or a refund if your purchase does not arrive within
14 days from dispatch (Europeanand International buyers see below).
MY ITEM HAS NOTARRIVED - WHAT DO I DO
Your purchases are guaranteed with us. If your item has not arrived
within 14 days (UK purchasers) of dispatch we will either send you a
replacement or refund your purchase. European Buyers - we will re-send
or replace if not received after 21 days of dispatch (except Italy
which is 28 days). International Buyers: we will re-send or replace if
not received after 6 weeks of dispatch. We cannot do anything before
these timescales as the Royal Mail will not concede that the item is
lost until then and we cannot make a claim against them until then. The
above is conditional on the buyer supplying a correct delivery address.
If you have not received your item and 14 days have not
passed since dispatch, please be patient and wait for the time to
elapse. If 14 days have passed and still no delivery please contact us
via the eBay messaging system. If the item you have ordered is larger
than a standard letterbox we would advise you check with your local
sorting office (and neighbours) even if you have not received a card
from your postman.
MY PURCHASE HAS ARRIVED DAMAGED: We
will not knowinglydispatch a damaged item, but cases and contents can
occasionally receive damage in transit. If this happens please contact
us and we will arrange for the item to be returned and a replacement
sent out to you (or a refund).
PACKAGING: Goods are packed and
dispatched by our warehouse staff in either a padded envelope or a box
as appropriate. The package will contain a dispatch note without
prices. We cannot include other items or add notes to the outside of
CHANGE OF DELIVERY ADDRESS: If you
need to change the delivery name/address please add the details in the
message field with your paypal payment.
CONTACT US: We work Monday to Friday
9:00 am to 5:00 pm and will endeavour to reply to all e-mails/messages
received. Please note that we cannot reply to e-mails received in the
evening or at weekends until the next working day.
We value our feedback rating. If you have a problem
with any item, please contact us first before leaving negative
feedback. In our experience, just about anything can be resolved to the
satisfaction of both parties.