5 Star Service
Ebay's Detailed Seller Ratings (DSR) gives you the buyer, the ability to rate the experience you have with a seller when you make a purchase. You can choose to rate your experience in four different areas of customer service. We strive to receive a 5 in each area from all our customers! If you feel you cannot leave us 5 stars in all categories, please contact us right away, before leaving us feedback, so that we may resolve your issue and so that we can improve our service. The 5-Star rating influences a seller's reputation on eBay, and your opinion is very important to us.
What is 5 Star Service?
Item as described - We work hard to insure that all of our item's descriptions are clear, detailed and accurate to the best of our ability. We understand that size can be misunderstood based on photos alone. Every item has a volume or mass weight included within the description.
Communication - We strive to answer your questions as quickly as possible. We answer emails throughout the day, but please allow at least 24 hours to reply Monday thru Friday. If you email us during the weekend we will answer your email Monday morning.
Shipping Time - We ship within 24-48 hours of receiving cleared payments Monday thru Friday. Please know that your product will be packed and shipped with total care. We make sure that your package is delivered to the postal service as quickly as possible. The delivery time after that is in the hands of the USPS.
Shipping and handling charges – We realize that shipping fees are a concern for our clients. In order to keep the price of your products down at the lowest price possible we offer a combined shipping discount of $1 for United States deliveries and $2 for International. Depending on many factors some products are available with free shipping
Payment & Shipping
please make your payment via PayPal within 7 days of your winning bid. You may receive notices within the first 3 days if payment is not made.
Your package will ship within 24 hours of payment Monday thru Friday (cut off is 12pm Friday) All orders placed on Saturday or Sunday will ship first thing Monday morning, excluding national holidays. We offer combined shipping for orders paid for in one combined payment via PayPal of $1 United States deliveries and $2 International. We only guarantee that your order will be shipped to the address that you provide during checkout. Please be sure that your mailing address is correct. We can not change it after you have completed payment.
International Buyers Notice:
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up. Please do not confuse them for additional shipping charges. We do not mark merchandise values below value or mark items as "gifts" - US and International government regulations prohibit such behavior.
By bidding on our items, you are agreeing to our terms and conditions. Make certain that the address you choose to ship to is current and correct. We cannot reship or re-route items that have been shipped or change the shipping address once the item paid. Your satisfaction is of utmost importance to us! Always feel free to email with any questions or concerns and we will personally get back to you. Please email us through eBay by clicking the "Contact Seller" button.
We are so sure that you are going to be 100% satisfied with your purchase. We are so certain that you will love our products that we guarantee your purchase price back if you are unsatisfied for any reason. All items in the order must be returned to us within 30 days of receiving the order in the event of a return. Be sure you include your ebay id and the item number you are returning..
Tru Mineral offers a large variety of Organic, Natural and Holistic Skin Care and Cosmetics. 10 years ago I started this company from my kitchen simply trying to find a solution for my own troubled skin. I was tired and frustrated with the products that both counter and drug stores had to offer. After years of my personal research and due diligence I hired multiple labs to produce my products so I could offer them to others seeking the same standards and results that I wanted and simply were not available.
Today our products have served over 400,000 customers and still counting. You can't do that without a product that really works. Making people feel good about their beautiful skin is what makes our business so much fun. We get emails daily with photos and stories of how our products have changed people's lives. Being beautiful is something you see on the outside, but you really feel it on the inside. A Beautiful YOU will bring confidence to your personality, and gives you the ability to be your best you.
Please note that everyone's skin is different and may not have the same results as we or many of our clients have experienced. That is why we offer our 30 day money back guarantee. If you are not happy with our products for any reason we will refund your purchase.