We choose to send all of our items using Australia
Post satchels, both normal postage and Express Post service, as it is a flat rate fee Australia wide, plus it provides you
with a tracking number. Express Post offers overnight delivery to all postcodes
in the Next Day network. You can check
your postcode by going to www.auspost.com.au Postcodes not in the next day network can
expect 2-3 day delivery. This option is
available on checkout. Where postage is included it is normal postage and the
associated time frames that apply.
COMBINED SHIPPING DISCOUNTS ARE APPLICABLE TO
ORDERS OF MORE THAN 1 ITEM.
The preferred payment method is by deposit into the
Quality Costumes Summerland Credit Union account. This payment method can be done via internet
banking or by visiting a Summerland Credit Union branch. Account details are provided at checkout
after you choose bank deposit as your payment method. Paypal is also accepted which enables you to
safely use a credit card to pay for your purchase. PLEASE NOTE: If you require your order
urgently we recommend you either visit a Summerland Credit Union branch and
deposit the total in cash, or use your credit card/bank account via Paypal. Internet banking deposits and Paypal debit
account payments can take anywhere from 24 hours to 5 working days to
Due to hygiene reasons, we cannot accept the return
of any item which has been worn.
All problems brought to our attention within 7 days
of delivery shall be considered individually and handled fairly according to
relevant legislation governing consumer rights.
We value our customers and shall do our very best
to accommodate and resolve genuine issues to ensure you are a returning
choose between a refund or exchange in the below circumstances:
If for any reason we are unable to supply the item
that you have paid for.
Items are faulty on arrival and we are notified
within 7 days
Item is significantly different from that which was
described or significantly different from the image shown to you in our
listings and we are notified within 7 days.
We will not
give refunds in the below circumstances:
You return the item and it has obviously been worn,
damaged, washed or altered in any way
If Australia Post do not deliver the item in the
time frame they are supposed to.
Your item is lost by Australia Post
We are not notified of your request within 7 days.
consider refunds or exchanges in the following circumstances:
If you purchase and pay for the item in error
If you make the wrong decision or just change your
If you purchase the wrong size. Please always refer to measurements provided before
purchasing an item. Please contact us
with your measurements if in doubt, we are only too happy to help to ensure
correct choices are made.
In some of
the above circumstances we will exchange or refund the item, however the buyer
contact us within 7 days to advise of any problems,
return the item at their own expense,
the item must be in its original packaging, unworn, undamaged, unwashed,
not altered in any way and in resaleable condition.
exchange is chosen, the buyer must pay for postage on the replacement item.
If a refund is
chosen the amount refunded will be the original purchase price less a $10
e-mail us any questions through e-bay messaging service
Costumes is a proud 100% Australian owned and run family business. We are experienced retail sellers on and off
supporting our Australian Business!