Company Refund and Returns Policy
Refund Policy for Goods.
Returns Policy only applies to products sold by ECO Imports P/L on Yardgames.com.au. It does not apply to products sold by third parties, where third parties may be retailers, wholesalers or other merchants. These third parties are responsible for all faults and returns of goods.
Returns are simple and easy.
We are committed to providing the best customer satisfaction possible. We will gladly refund or replace any defective item and most non-defective items. Within 30 days of receipt of your order, you may return products that meet each of the following criteria:
- Have the original invoice attached
- Are in their original packaging
- Are not used.
- Are not damaged due to unpacking or misuse.
Once we have received your return, conducted an inspection of the return, and verified that your return meets the above guidelines, a full refund will be issued. All applicable sales taxes will be refunded. The cost of shipping will be credited only in those instances that the return is a result of our error - for example an incorrect item shipped.
Cancel Order Requests
With any cancellation, please contact us as soon as possible. We cannot cancel an order once it has entered the shipping process. In the event that the product is shipped, you will be charged for the order. if you wish to cancel your order, contact us ASAP using the details below and quote your order number.
Questions, problems, suggestions?
If you have any problems with your order, please do not hesitate to use our contact us page.
Alternatively we can be contacted by phone at +61 2 9938 1713 or in writing at the following address:
c/o ECO Imports P/L,
PO Box 1208,
The Yardgames Team