Important Payment Policy Details - Your order will not be designed and created until your payment has cleared. Immediate Payment is required on all orders ! Accepted Payment Methods - You may process your payment through pay pal. We will ship to the addresses provided on pay pal payments. If you need an item shipped somewhere other than your pay pal address, please be sure to EDIT your shipping address when you send payment. Also, please send a message alerting us to the fact that the order is being shipped to a different address.
Design Timeframe Details – AFTER your payment clears we will start the designing process. Since we design each piece as the orders are placed we require about 5-7 days (Design times vary). Every shoe that is designed gets a a lot of attention so it can be made perfect ! Need your order faster ? Please send an email or note to seller. We will respond to your request so you know what to expect. Shipping Details - We ship only to addresses provided on pay pal payments. If you need an item shipped somewhere other than your pay pal address, please be sure to EDIT your shipping address when you send payment. Also, please send a message alerting us to the fact that the order is being shipped to a different address. If you are purchasing a gift and it is being sent to the recipient, please let me know and I can enclose a note if you would like. Delivery Details - All the items are shipped by Australia register post with delivery confirmation.
Terms of Sale
Please note, If you make a mistake with the size of shoe that you order, the postage to return the shoes to me will be at your expense. I will provide you with the correct size and repost them to you, however that postage fee is also at your expense. For all other shoes (high heels, converse, UGGS) there is NO return or exchange where you have purchased the wrong size. There is a no return policy on all products in my shop. All products have a lifetime warranty but due to the fact that all of the orders are custom designed to your specifications and made upon order, all sales are final unless I have grossly misrepresented a product. The warranty covers any damage to the product as a result of our work, including the damage or loss of the crystals or paint. However, it does not extend to damage to the actual shoe or accessory due to usage, nor does it cover change of mind. The items are unique, handmade designs and not factory produced so there can be slight variation but with the aim to create each piece alike with utmost precision and love. If the damage occurs within the first 10 business days of purchase, the shipping is free within Australia and we will fix and return the item. Anytime thereafter, it is up to the customer to pay for posting.
Every MyDiamonte item you purchase, we will include extra crystals in every size and color used in your design, just in case, complimentary ! Only MyDiamonte will honour a Lifetime Guarantee on our work ! That means if you're crystals happen to come off with wear & tear, we will happily accept them back and repair them free of charge, as many times required, no questions asked ! How is that for a life time guarantee !
Rest assured that with the MyDiamonte team, your shoes will be treated with the utmost care and respect through the use of quality production with the finest materials. Please feel free to contact us by text MSG to 0432 372 128 Or email us at email@example.com Please add us on facebook – MyDiamonte !
Please feel free to contact us by text MSG to 0432 372 128 Or email us to firstname.lastname@example.org