TERMS AND CONDITIONS
To avoid any misunderstanding and minimize frustration please read ALL the following points carefully:
Paypal is our preferred method of payment.
We also accept personal cheques & postal orders.
Delivery will be made once payment has cleared.
We only accept Paypal for international buyers.
No VAT added after purchase, the price you see is the price you pay.
We offer £1.00 discount per extra item purchased on the same day. Purchase the items separately and we will refund the discount through paypal.
We work Monday to Friday 9am to 5:30pm.
We are closed in the evenings, at weekends and during all bank holidays.
During holiday times (you will be notified on our site) there is limited communication, however, orders will be dispatched as normal.
When I am away on a buying trip or holiday other members of staff will ensure that items, paid for by paypal, are dispatched as normal. However email communication may be disrupted. Please be patient during holiday times, we will try to respond to your emails within 4 working days.
Only message us through ebay as our email account may register your email as spam or trash.
Should you wish to alter your order or the address please ensure you do so through paypal at the same time as the order.
We aim to respond to emails within two working days, please note that we do not work evenings, weekends or any public holidays.
We post worldwide!!
Orders are not shipped at weekends or holidays.
All items despatched within 1-3 days of cleared payment.
All items are sent 1st class recorded delivery which need to be signed for. This also enables tracking of lost items.
UK buyers please allow up to 2 working days for delivery after despached. International buyers please allow between 4 -14 for delivery.
If in the unlikely circumstance you are unhappy with your item you may return or exchange it within 14 days of receipt.
Please return the item unworn in its original condition and in the original packaging for a refund or exchange.
Postage costs are at ALL times the buyer’s responsibility and this will be deducted from the refund amount unless an error on our part has occurred.
First check your local sorting depot as 99% of the time that is where they turn up.
If Royal Mail attempt a delivery and there is no one home the item will be sent to your local depot and held for 7 days after which it will be returned to sender. Unfortunately you will need to repay the postage to have the item resent to you.
Contact us after 5 working days from paypal payment if you have not received your item so that we can check on your purchase, occasionally human error may result in a sale being missed, if this happens we will refund the postage to you or offer you a full refund should you no longer require the item.
Royal Mail do not class an item as missing until 15 working days have passed from the dispatch date. On the rare occasion that an item does go missing we will do everything possible to ensure a satisfactory outcome after this period. However during this waiting period we are unable to refund or replace as officially the item is not yet missing.