DELIVERY COSTS AND TIMES
Postage and Handling for orders being sent within Australia is a flat rate fee of $8.50 for all customers. There is a $17.50 postage charge for all orders being sent to New Zealand, and a $30 postage charge for orders being sent to anywhere else in the world.
Parcels within Australia should be delivered in approximately 5 business days, unless being sent to a remote island, or remote parts of Australia such as NT.
Parcels to WA can take between 4-9 business days to be delivered.
International parcels are now sent with Fedex. Please see the Fedex website for approximate delivery times to your country- https://www.fedex.com/ratefinder/home?source=gh&cc=au&language=en.
Australian customers have their parcels sent via Registered Post (or Express Post upon request).
International Customers have their parcels sent with Fedex.
All parcels must be signed for upon arrival. A work address may be best if you are not at home during the day.
If you are not home to sign for the parcel, you should be carded by the postal service delivering the parcel (Aust Post within Australia), and the parcel will be sent to the local post office to await your collection.
If you have not been carded, and have not received your parcel in due time, you can find your tracking number by logging in and checking your Order Details on the Account page.
RETURNS AND EXCHANGES- POLICY AND PROCEDURE
SUPRÉ Online does not issue refunds on change of mind purchases.
SUPRÉ Online allows customers to exchange or receive a web credit for garments that they do not wish to keep.
An exchange form is available online to download and complete at the bottom of this page. Please fill out this form if you wish to return something to SUPRÉ Online. Please return your parcel with the form to:
1A Sydney Steel Rd
Marrickville NSW 2204
SUPRÉ allows customers who have shopped Online to have an extended exchange time frame of up to 21 days.
Customers are only able to request an exchange for garments that are still currently available for sale online.
Customers may exchange full price garments in store within the time frame, provided there is a receipt for proof of purchase and the store has the stock available.
Sale garments and Online Only garments may only be exchanged by returning to the Online Dept and cannot be exchanged in store.
Australian customers are required to enclose a prepaid postage bag if wishing to have products sent back for an exchange. SUPRÉ strongly suggests using a postage bag with tracking available such as Express Post or Registered Post. SUPRÉ Online will not be responsible for any parcel sent by the customer, that is lost in transit, which does not have a tracking number.
International customers are required to provide credit card details, or tick for approval on the exchange form that the credit card may be charged for the returning freight costs.
SUPRÉ Online does its best to ensure that all customers receive goods of top quality.
However, in the situation where you believe that a garment mayappear faulty, or different from the description provided on thewebsite, please contact the Online Team immediately on 02 8596 8456, andwe will try to resolve the issue as quick as possible.
We will require the garment to be returned to the Online Dept to beexamined, and if the garment is correctly identified as faulty, thecustomer will be reimbursed any postage fees that may have applied toreturn the garment. A receipt for the postage cost must be enclosed, andno refunds will be issued for postage without a receipt.