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Postage and handling
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Item location: Southport, Australia
Posting to: Australia
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There are 996 items available. Please enter a number less than or equal to 996.
Select a valid country.
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Please enter a valid postcode.
Please enter five or nine numbers for the postcode.
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Postage and handling |
Each additional item |
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Service |
Delivery* |
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Free postage
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Free
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Australia
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Standard Postage (Standard delivery)
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Estimated between Wed. 22 May. and Thu. 30 May.
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AU $10.95
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Free
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Australia
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Express Shipping (Australia Post Express Post Parcel)
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Estimated between Wed. 22 May. and Fri. 24 May.
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* Estimated delivery dates include seller's handling time, and will depend on posting service selected and receipt of cleared payment. Delivery times may vary, especially during peak periods.
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Domestic handling time
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Will usually post within 1 business day of receiving cleared payment[newWindowTxt].
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Return policy
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Item must be returned within
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Refund will be given as
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30 days after the buyer receives it
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Money Back
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The buyer is responsible for return postage costs.
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Return policy details
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1. What is your return policy?
You can choose between a refund, an exchange or store credit where:
Goods are faulty on arrival or a fault is found with the product, We should be notified immediately when a fault is found so we can ensure a quick & easy refund or exchange. You are also required to send back the item for inspection within 30 days of delivery;
Goods have been wrongly described on our website;
Goods are significantly not as described;
We are unable to supply the goods that you have paid for;
The goods do not do what they are supposed to;
The costume doesnt fit as expected, however you will need to pay the costs incurred for sending back the costume to us.
We do not give refunds if
A returned item is not in original condition, has been worn or shows signs of damage wear and tear.
In the unlikely event that your item is lost in postage. We will open a claim with Australia Post & will assist you in managing this process.
Original postage charges are non-refundable unless goods are faulty through no fault of the Buyer.
A restocking fee of up to 15% may be deducted from refunds on all exchanges that take place due to no fault of the seller;
A refund will only be paid once we have received the goods back from you for inspection;
Exchanges/refunds for wrong sizing
PLEASE EMAIL OUR TEAM AT customerservice@deltas.com.au FOR DETAILS ON ANY SIZING EXCHANGE. You will be sent details regarding how to mail the product back to us.
If you purchase an item that is not the correct size or does not fit as you expected & you would like to exchange for a different style or size, you will need to re-order the correct size/type online immediately & mail the wrong size costume back to us. Once we recieve the item & it is in appropriate condition will refund you for the total price of the costume.
The following items are non refundable if they do not fit or you change your mind, unless the products are found faulty upon inspection by our Team.
Items that have been worn, used or altered in any way
Undergarments
Socks and stockings
Eye lashes
Wigs, beards, facial hair or any other artificial hair
Prosthetics, fangs or any other fake teeth
Cosmetics
Items refused upon delivery
Special orders or bulk orders that we order in for you from our suppliers
Returning Merchandise
Please email us at customerservice@deltas.com.au with your return request for authorization and for a return ID number. You will then have to send your return item through registered or a traceable postage method to the correct address as per below. If you choose to return the item without the ability to track the delivery and we don't receive, we will not be responsible for refunding the order.
After obtaining an authorization number please return all products to:
The Brickworks Annex Shop 23 Number 19
Cnr Warehouse Rd & Brolga Avenue
Southport
QLD, 4215
Please include the following information:
Your email address
Name and Address details
Your order number
A brief description of the why you are returning
Any item that is damaged or a shortage, if applicable
Our returns policy serves as a guideline for buyers wanting to return items. We will approach all return matters with compassion and commitment to helping you resolve the problem promptly.
2. Can I return an item for an exchange if it does not fit as advertised or as I expected?
Yes, you may return an item for an exchange if it does not fit as advertised or as you expected. Please note that all returns are subject to our returns policy and you must ask for a return authorizationfrom us before you return the item. You will be liable to pay the return post back to us.
3. My item did not arrive in time for the intended event; can I return it for an exchange or refund?
Yes, you can, however the item must be returned unworn or unaltered & you will need to pay the postage costs to get it back to us.
4. My item has arrived faulty or damaged, can I return it for replacement or refund?
Yes, we will be glad to provide a refund or replace your item if it arrives faulty or damaged. You must report the matter to us promptly after identifying the fault. You are also required to send back the item for inspection within 30 days of delivery.
5. Need help with an item you wish to return?
Please contact us and we will reply ASAP, usually within 24 hours or the next working day.
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Refunds by law: In Australia, consumers have a legal right to obtain a refund from a business for goods purchased if the goods are faulty, not fit for purpose or don't match description. More information at returns - opens in a new window or tab.
Payment details
| Payment method | Preferred/Accepted | Buyer protection on eBay |
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Accepted
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Bank Deposit
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Accepted
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Not Available
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