Our bank information is
Account Name: Deltas Dazzling Costumes Pty Ltd
Account Number: 397194
1. I need the item ASAP can you deliver the next working day?
Yes we can! All items can be sent by Express Post Australia wide if you click on Express Post at the checkout page. If your delivery postcode is within the Express area specified by Australia Post, you will receive your item the next working day. If your delivery postcode is outside of the Express area, you will receive your item within 1 - 3 working days. You can check if you are in the Express area and estimate your delivery time by clicking the 'Estimate delivery' link found on all of our item pages. There is a $12.95 flat rate charge for all orders placed.
2. Can you post my order today?
Yes we can! All orders placed before 2pm Brisbane time between Monday - Friday (excluding public holidays) will be posted on the same day. Orders placed on Friday evening or during the weekend will be posted first thing on Monday. Service excludes public holidays.
3. What do you charge for shipping?
We charge a flat rate of $6.95 for Standard Shipping & a flat rate of $12.95 for Express Shipping:
For our Standard Australia Post Shipping you should allow 3 to 7 working days for your order to arrive. We despatch all orders up to 2pm Monday - Friday.
4. Do you ship internationally?
If your delivery postcode is within the Express area specified by Australia Post, your order must be placed by Thursday 2pm Brisbane time for delivery on Friday. This commonly applies to all capital cities and metro suburban delivery areas in all states except WA and NT. If your delivery postcode is outside the Express area specified by Australia Post, your order must be placed by Tuesday 2pm Brisbane time for delivery on Thursday or Friday. This commonly applies to all country and remote suburban areas in all states, WA and NT. You can check if you are in the Standard & Express area and estimate your delivery time by clicking the 'Estimate delivery' link found on all of our item pages.
YES we do, please contact us for a competitive quote on all International Shipping Costs.
5. Can I pick up my item or arrange my own courier?
Yes, pick-ups are available from our warehouse at
6. Where will my order be posted from?
38 Export Drive, Molendinar, QLD .
We can also organise a same day delivery courier service to Gold Coast, Brisbane & Sunshine Coast. Orders must be placed by 11am from Monday to Friday. Please call us on 055915544 so we can arrange an estimate of the cost & delivery time.
All items are posted from our Gold Coast warehouse.
7. I am buying many items, do you offer postage discounts?
We offer flat rate fees on Standard Shipping & Express Post, regardless of how much you buy. There are no hidden costs.
8. My item did not arrive in time for the intended event, can I return it for an exchange or refund?
Yes, we have a 30 day fuss free return policy.
9. What postage services are available?
We only use Australia Post "Standard & Express" to deliver items. No other services are available.
10. Is postage insurance available?
We offer insurance at an additional $2.50 per $100 of goods.
11. Can I track my parcel?
You can track Express Post parcels within 24 hours from the time they are posted. Alternatively, contact Australia Post on 13 13 18 and quote your Express Post tracking number to speak to a customer service representative about your parcel.
12. Can you deliver to my workplace?
Yes, we can deliver to your workplace, home or PO Box as well as to country and regional areas. If you wish to have your order delivered to your workplace, a workplace name is required.
13. My item has been posted, can I change my delivery address or redirect the parcel?
Parcels cannot be redirected to a different delivery address once the item has been posted. You must ensure that you have provided us with the correct delivery address during the checkout process.
14. Still need help with postage and delivery?
Please contact us with your delivery postcode and the date you require the item by and we will check if delivery will be possible.
1. What is your return policy?
You can choose between a refund, an exchange or store credit where:
We do not give refunds if;
- Goods are faulty on arrival. We should be notified immediately when a fault is found so we can ensure a quick & easy refund, you are also required to send the goods back to us within 30 days of delivery. If it falls outside of our 30 day policy we may issue you with a store credit only.;
- Goods have been wrongly described on our website;
- Goods are significantly not as described;
- We are unable to supply the goods that you have paid for;
- The goods do not do what they are supposed to;
- The costume doesn’t fit as expected, however you will need to pay the costs incurred for sending back the costume to us.
- A returned item is not in original condition, has been worn or shows signs of damage wear and tear and have the original packaging, please note our costumes are not designed for long term hire use & refunds may not be given in these situations. If an item is faulty after being worn we will replace or repair only;
- Your item is lost in postage. We will open a claim with Australia Post & will assist you in managing this process..
- Original postage charges are non-refundableunless goods are faulty through no fault of the buyer.;
- A restocking fee of up to 15% may be deducted from refunds that take place due to no fault of the seller;
- A refund will be paid once we have received the goods back from you for inspection;
Exchanges/refunds for wrong sizing
- PLEASE CONTACT OUR TEAM ON 0755915544 FOR ANY SIZING EXCHANGE, they will give you details regarding how to mail the product back to us.
- If you purchase an item that is not the correct size or does not fit as you expected, you will need to re-order the correct size online immediately & mail the wrong size costume back to us. Once we recieve the item & it is in appropriate condition will refund you for the total price of the costume.
- Please note: Postage is non-refundable on any item.
The following items are not returnable
- Items that have been worn, used or altered in any way
- Socks and stockings
- Eye lashes
- Wigs, beards, facial hair or any other artificial hair
- Prosthetics, fangs or any other fake teeth
- Items refused upon delivery
- Special orders or bulk orders that we order in for you from our suppliers
Please contact us for a Returns Form. You will then have to send your return item through registered or a traceable postage method to the correct address as per below. If you choose to return the item without the ability to track the delivery and we don't receive, we will not be responsible for refunding the order.
After completing a Returns Form please return all products to:
Deltas Dazzling Costumes
38 Export Drive
Please include the following information:
Our returns policy serves as a guideline for buyers wanting to return items. We will approach all return matters with compassion and commitment to helping you resolve the problem promptly.
2. Can I return an item for an exchange if it does not fit as advertised or as I expected?
Yes, you may return an item for an exchange if it does not fit as advertised or as you expected. Please note that all returns are subject to our returns policy and you must ask for a return form from us before you return the item.
3. My item did not arrive in time for the intended event; can I return it for an exchange or refund?
Yes you can, however the item must be returned unworn or unaltered & you will need to pay for the postage costs to get it back to us.
4. My item has arrived faulty or damaged, can I return it for replacement or refund?
Yes, we will be glad to provide a refund or replace your item if it arrives faulty or damaged. You must report the matter to us promptly of having received the item. You are also required to send back the item for inspection within 30 days of delivery.
5. Need help with an item you wish to return?
Please contact us and we will reply ASAP, usually within 24 hours or the next working day.
Deltas Dazzling Costumes & Party Supplies has been an established Internet business since November 2005. It is fully Australian owned and based in Queensland.
The business is owned and operated by Brian and Dawn Menke who both have extensive backgrounds in retailing, customer service and marketing.
We have a team of people who are committed to providing the highest level of customer service and quality products. We endeavour to make sure all of our 15,000 product range listed on our website are currently in stock with competitive pricing.
We are continually sourcing new ranges and product locally and from overseas to enhance and increase our range.
The key fundamental drivers to running our business are:
- To be Australia and New Zealand's number one choice for online costumes and accessories by providing best value through providing...
Best service Best range Easy to use website Fast efficient low cost delivery service