We prefer Paypal for all our eBay Orders.

Paypal accepts: Credit cards & bank deposit.

Simply the quickest, safest and secured way to pay for online.

Visa payments are processed via PayPal only. We cannot accept credit cards directly.

Mastercard payments are processed via PayPal only. We cannot accept credit cards directly.

• Toys Paradise offers FAST EXPRESS DISPATCH within Australia.
• Our parcels are shipped with Australia Post eParcel service or Fastway Couriers.
• All orders are provided with tracking numbers & require signature for authorization.
• All orders are despatched within 1-3 working days of the order being placed and the payment been cleared.
• Orders within Australia can be expected approximately 1-3 working days after the order is dispatched (excluding large bulky items*).
• In most cases, delivery can be expected the day after dispatch.
• *For larger items delivery may be via normal Australia Post mail due to size restrictions on Australia Post E-Parcel Express Service.
• Unless stated FREE, orders have a flat shipping charge of $8.75 within Australia.
• For items eligible for worldwide shipping are sent via regular Air Mail & can take approximately a minimum of 10 working days after the order is dispatched.

Twilight Courier Service

Same Day Evening Deliveries Within Sydney

• Enjoy the convenience of $14 flat rate Twilight deliveries to your doorstep
• Toys Paradise has partnered with WantItNow to offer our Sydney customers an evening delivery option direct to your door.
• Select the Twilight Delivery Option in the shipping method for any orders placed before 2.30pm Monday to Friday, and delivery will take place between 5.30pm and 9.30pm that night, for a flat rate of $14.
• (For orders placed after 2:30pm, delivery will take place the business next day).
• This service is available only for deliveries within metropolitan Sydney NSW, at this time.
• Only Twilight Courier Toys category toys are eligible for this service. http://stores.ebay.com.au/Toys-Paradise-Australia/Twilight-Courier-Toys-/_i.html?_fsub=6706819018&_sid=94665258&_trksid=p4634.c0.m322

Twilight Courier Service T&C:

• The availability of the WantItNow Twilight Delivery option depends on your location and is currently limited to Sydney Metropolitan.
• The price of this service is $14 and will be presented at checkout
• Orders must be placed between midnight and 2.30pm Monday to Friday
• Delivery will take place between 5.30-9.30pm that evening to the delivery address nominated
• You will receive an SMS and email once your order has been dispatched, and again when the driver is 20 minutes away.
• Deliveries can be tracked down to the minute, using the 'WantItNow' website link http://www.mywin.com.au/ or via the mobile app available here
• The driver will require a signature upon delivery.
• If there is no one home when the driver attempts delivery, they will make contact via the mobile number provided and with your permission can either leave your parcel somewhere safe (as nominated by you), deliver to an alternate address or redeliver at another time.
• This $14 flat rate is applicable to orders up to 26kg and approximately the size of 2 archive boxes. Large orders may attract a double delivery charge.
• Sydney metro delivery only available in the following suburbs: 2000-2081, 2084-2156, 2158, 2160-2234, 2555-2560, 2564-2567, 2570, 2745-2751, 2756-2759, 2768-2770

• Toys Paradise will REFUND any purchase within 14 days of arrival at destination, as long as the product has not been opened and is in its original packaging. Shipping fee cannot be refunded as it is already paid to deliver the item.
• We will EXCHANGE products within 2 months of purchase as long as the product has not been opened and is in its original packaging. Shipping cost to resend the product to the customer will be covered by the customer.
• If the product is DAMAGED or FAULTY, freight cost to return the product for a Refund or Exchange will be covered by us. Returns must be received by Toys Paradise within 21 days of dispatch by Toys Paradise.
• We are not responsible for any lost returned parcels so please send back to us via our recommended method or a traceable method like registered post or traceable courier. You may arrange the courier by calling our customer service centre.

Shopping with us is safe & hassle free. If you experience a problem with one of our products after the first 30 days, there is no need to worry. Simply contact our team and if your product is still within its warranty period you will be able to post it back for immediate exchange or store credit. Please ensure that you contact our team prior to posting the goods. Products must be returned to Toys Paradise within 21 days after the claim was approved.

Although we endeavour to respond to all queries immediately, please allow up to 48 hours for us to respond to your queries.

For All eBay Inquiries please use eBay message system to make a inquiry.

Whenever there is an issue with your purchase, please contact us first before leaving negative feedback. Negative feedback does not resolve issues, communication does (please allow up to 48 hours for us to investigate your inquiry).

Toys Paradise Australia Pty Limited.

ABN: 44 142 329 539

Phone Service:

10:00 - 16:00 Australian Eastern Standard Time

Australia Wide: 1300 365 218

International: +61 2 8579 2210

Toys Paradise is a specialist in offering you an extensive range of the hottest toys, great deals everyday and top-notch customer service.

We are an Australian owned and operated company with about 10 staff members and a warehouse in Sydney. Our small team is dedicated to provide you with the best customer satisfaction with regards to our products & our services.

Our team is very approachable & if you have any questions feel free to contact us by leaving a message on the eBay message system or by simply calling our customer service. Our phone lines are open from Monday to Friday from 10 am to 4pm. We are closed over weekends and public holidays.

Since 2010 we have served over 20,000 loyal customers from all around Australia, including all major cities to far off remote areas.

You can shop with us with confidence. We are a Top Rated, fast growing eBay seller with over 1500 positive feedbacks.

We aim for 100% positive feedback!

Samples of feedback from our customers:

• VERY VERY QUICK GREAT PRODUCT! THANKS!
• ******A+seller!Item delivered so quickly perfect!!Thank you!*****
• Excellent Seller - Highly recommend!!
• Product as described, delivery was prompt.
• Great prices! Fast shipping and communication! Will use again!
• Love my purchases! Very reliable seller!
• Fantastic seller, fast postage, A+
• Extremely fast shipping and good price thank you :-)

This is your best guarantee of top service from us as we have no control over the feedback our customers leave about us.

As a measure of goodwill, we will leave you positive feedback once we have received full payment. If you have any concerns, complaints or questions about products you have received from us or about our service, please notify us. Your satisfaction is important to us and we will do our best to ensure your buying experience with us as good as it gets.

Anything less than 5 stars on our Detailed Seller Ratings affects our standing with eBay. If you feel we deserve less than 5 stars for anything, please let us know before you leave your feedback so we can address your concern.

Thank you.

We always try to ensure that our stock levels are accurately displayed on eBay. On a very rare occasion an error may occur and the full quantity shown may not be available. In such an unlikely event we will ensure to contact you within 24 hours & offer you a substitute item to a similar value absolutely free with no shipping cost.