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Please contact us to resolve any issue there may be before leaving a negative feedback. We will try our best to satisfy your request.
- For inquiries, issues or assistance, please contact us for solutions.
- We aim to respond to all messages as soon as possible. Business hours are 9am to 6pm Taipei time (+8 GMT), Monday to Friday.
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- Buyers are responsible for paying the shipping and handling charges for exchange.
- Please return item to address shown on package. Product must be returned in its original packaging.
- S&H is non-fundable.
- Customers may request for an exchange or refund less shipping and handling within 7 days of receipt.
- DOA/Defective goods will be refunded or exchanged depending on availability.
- It is the sole responsibility of the customer to verify their original purchase.
- For any returns or exchange, please contact us first.
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