All parcels under 22kg and/or shorter than 1 meter will be shipped using Australia Post registered mail. Insurance is mandatory and included in postage costs.
All parcels above 22kg and/or longer than 1 meter will be sent using a courier company of our choice.
Parcels heavier than 22kg and/or longer than 1 meter cannot be delivered to PO Box addresses. Please supply a street address for delivery using the Checkout.
Goods are shipped once payment is received in full.
If you have purchased a large item, goods will be sent using regular delivery vans/trucks. If you are unable to unload the goods at your end without assistance, please advise us upon purchase or contact us for a price for the use of a hydraulic tailgate truck. If you choose not to order a lift gate truck, it is your responsibility to ensure you can unload the goods.
Transport companies will generally not call prior prior to delivery and we strongly advise all customers provide a delivery address where someone is available to sign for the goods during business hours. All courier companies will attempt delivery of your goods once. Belic Tools is not responsible for second deliveries. All second deliveries need to be directly organised with the courier company and paid for before goods are delivered.
As Belic Tools has no control over goods once they depart our premises we cannot accept liability for losses or damage during delivery.
As per our terms and conditions of sale, we will dispatch all items within 15 days of payment. Though most goods will be dispatched within several days of payment, the 15 day timeframe allows for rare delayed shipments or other unexpected deliveries or delays. Once the item has left the premises we are unable to provide exact delivery date or times. However all tracking details are forwarded via email upon dispatch and customers are welcome to contact the relevant freight company.
If no one is home when delivery is being attempted, a note will be left in you letter box. You will be able to make arrangements with the transport company to collect the goods. Belic Tools is not responsible for second deliveries and any associated fees for the redelivery. If the item was sent via Australia Post, the item will be available for collection from your local post office.
Belic Tools is in no way responsible for shipping delays once goods have left our premises. Though most delivery delays are out of our control, we are more than happy to directly attend to any freight problems.
A signature is required for all deliveries.