-Please read this carefully and thoroughly. If you have questions, please ask before you purchase-
Most auctions are immediate payment only, due to non- paying bidder issues. If you order multiple items we will do our best to ship them in one shipment, and if you have overpaid on freight costs, you will be refunded the difference.
Most items will be shipped SAME DAY or NEXT DAY- PLEASE MAKE SURE WHEN YOU CLICK PURCHASE THAT YOU HAVE VERIFIED THAT YOUR SHIPPING ADDRESS IS COMPLETE AND CORRECT- If you have a suite, unit, apartment number it needs to be included. If you have moved and not updated your address, please do so BEFORE you purchase as we cannot always catch these packages before they leave if you try to correct via message after purchase. UPS does NOT deliver to PO BOXES. If the item is shipped to an incorrect address due to not being updated, we will ask that you pay for the reship to you.
IF you decide you do not want an item and it’s been purchased, we CANNOT guarantee that you sending us a message will stop a shipment from leaving. Please be sure you need the item that you are purchasing to avoid unnecessary ship charges back and forth.
DOMESTIC BUYERS- If you do not receive your item within 10 days of payment, please message us via the ebay messaging system to let us know and we will immediately look into and rectify the situation. First Class mail DOES take longer than Priority Mail, so, if you have time constraints, please choose your ship method accordingly…
Parcel post- very slow- up to 30 days, First class- 3-14 days, Priority mail 1-5 days.
UPS 1-5 days depending on your zone.
Items over 2 lbs do NOT qualify for free shipping even if auction states for PR, AK, HI shipments- if shipping is not calculated you will be sent a Paypal invoice for the actual amount of shipping post auction. Parcel post is cheap and slow, Priority is faster and more expensive. There is NO UPS GROUND to PR, HI, AK- so even if it looks cheaper for you, it’s not an option. If you decide that actual shipping is too much money, we can refund and cancel your auction.
INTERNATIONAL BUYERS- Please note that economy first class international mail provides you with a customs number, NOT a tracking number. Under some circumstances the item may be scanned, however it is NOT required. If you have a customs number, the item was packed and left with the mail pickup regardless of what you see when you “track” the item, as it’s not a tracking number. For PRIORITY and EXPRESS mail international, these items are always scanned along the way. If you want to track your item, you will need to pay for Priority or Express mail. First Class Mail International takes 3-30 days for delivery depending on YOUR country’s customs processing time and postal carrier efficiency.
Damages/Issues/Changes of Heart/ Warranties
All damages done in shipping must be reported within 24 hours of receipt of the item. We cannot be held responsible for damages that occur after you receive the item in good condition, or damages that may occur from improper installation methods.
Replacements for items damaged in shipping will be shipped immediately if photos of packaging and item are provided. You will need to retain the broken item until instructed how to proceed with the broken item.
If you decide you do not need an item once you have received it FOR ANY REASON- we will gladly refund your purchase price MINUS the cost for us to ship it to you ONCE THE ITEM IS RECEIVED BACK IN GOOD CONDITION.
If the item you received is not what you expected and you are not satisfied, please contact us for return authorization.
While we do strive to ALWAYS send the correct item to our customers, human error does occur from time to time. We handle these errors swiftly when you notify us. We would prefer that you send us an Ebay message stating the issue rather than us finding out that we made an error by reading our feedback from you. For obvious reasons we never send out incorrect items on purpose. Please take this into consideration before you send your message to us. If we make an error we will either provide you with a return label OR we will reimburse the shipping method if we choose an alternate (such as first class mail for a small item that may get lost if shipped via UPS)
BEFORE you return any item to us please send us a message THRU THE EBAY MESSAGE CENTER (or “ask seller a question” link) NOT VIA EMAIL. This is the quickest way to contact us. Please provide necessary information so we may swiftly give you instructions for your return.
If an item does not fit, please provide year and model and engine size of your car in your message to us. If an item is no longer needed, state that. If an item is defective, give the details of the defect. Very simple, just communicate with us, and we can help you.
Items returned to us need to be in the original packaging, and in NEW condition to be eligible for a full refund on the product. It is very important that you package these items well so they are not damaged in shipping. Writing “Fragile” on a box is not sufficient. Please note how the item was shipped TO you and use this as an example of how you should pack it for return. We do not refund items that are damaged in shipping due to improper packaging, this is your responsibility, and Ebay has backed us on this thru several instances.
If you attempt to be dishonest in your request to return an item- meaning you or your mechanic damage an item by dropping or improperly installing it but claim that either the item was “broken” or you just state that you “don’t need the item” and it is clear that you are not being truthful- you will not receive a refund.
Your satisfaction is our main concern, and we will address each and every concern professionally and in a timely manner. Please note that we are not on Ebay 24 hours a day and we do not ship items on Saturday or Sunday, however we may check our messages during off hours as well as business hours. If you have any questions or concerns you would like to speak to us about please send us a message via the eBay message center including a contact number you can be reached at and also note the best time to call. We are happy to assist you with your parts needs, questions, concerns, etc., some concerns are better handled with a phone call rather than back and forth via messages online.
This auction is in NO WAY affiliated with Volvo Cars
or any of their affiliates or dealerships.
We are a privately owned company that sells
both genuine and non-genuine parts for VOLVO cars.
All rights to the VOLVO trademark including all logos are owned by
VOLVO TRADEMARK HOLDING AB
and we make no claims regarding them.