Customer feedback is very important to us! Negative or Neutral feedback is not necessary as we are here to assist you with any concerns if something comes up. Just give us the chance to assist you so that we can keep a clean record and continue to offer outstanding products, prices and customer service!
Please visit our official website if you wish to open a support case to contact our friendly Customer Service team Monday - Friday, 8am-5pm Pacific Standard Time.
We offer Standard Shipping, FedEx Ground, FedEx 2-Day, FedEx Overnight and FedEx International Economy shipping choices. If you choose Standard Shipping, we will ship using USPS First Class Mail, USPS Priority Mail or FedEx Ground at our discretion.
For Standard Shipping and FedEx Ground, please allow 3-5 business days to receive your goods.
All orders ship with a tracking number and you will receive it in an automatic e-mail within one hour of shipping.
For Our International Customers.
Atomik RC has been shipping internationally for more than 10 years. We ship to all countries except where prohibited by US law and we use FedEx International Economy for all shipments.
FedEx International shipping transit times are usually 3-5 business days.
Our automated system creates international shipping documents and customs forms and sends them to FedEx electronically at time of shipment. Because FedEx receives the customs documents electronically, they are able to process your order through customs quickly so you receive your order on time.
All orders are shipped at the correct sale value with no duty or taxes paid. We do not mark packages as Gifts. It is your responsibility to pay all customs fees, duties and taxes at time of package delivery.
To reduce your shipping costs when purchasing multiple items, use the ‘add to cart’ feature and wait to submit payment. Click on the "Request total from seller" button. We will then combine the shipping charges on your order. You will only pay shipping on the largest item in your order.
Please note: eBay does not currently support Combined Shipping discounts for items sold through the Global Shipping Program (GSP).
If shipping is not automatically combined, please request an invoice for purchases made, PRIOR to submitting payment. We are not responsible for over payment of shipping charges when these guidelines are not followed.
GUARANTEE: All products are inspected and adjusted individually before leaving the manufacturer and are guaranteed to be free of material defects and manufacturing faults.
General Warranty Policies: Atomik RC products are warranted to be free of material and workmanship defects for a period of 30 days from date of purchase for all electronic components and 90 days for all non-electronic components. If a component is defective or was not correctly made, Atomik RC will, at its sole discretion, repair or replace the item free of charge. This warranty does not cover normal wear and tear, crash damage, modifications, failure to perform routine maintenance, or any damages arising as a result of improper use.
Release of Liability: Atomik RC it's affiliates, manufacturers, distributors, or retail partners shall not be held liable for any accident, injury to persons, or damage to property resulting from use, misuse, or abuse of any Atomik RC product. In purchasing a Atomik RC product the user agrees to accept responsibility for all such risks.