Items are normally shipped next working day after cleared payment has been received. If you decide that you don't want the item, you are entitled to return it within 7 days of receipt (except for sealed DVDs, CDs and video games that have been unsealed after receipt). Please note that the buyer pays the return shipping cost and the original shipping costs will be deducted from the refund unless we were at fault. If your item has not arrived within 14 business days (UK purchasers) of dispatch we will either send you a replacement or refund your purchase. European Buyers - we will re-send or replace if not received after 21 days of dispatch. International Buyers: we will re-send or replace if not received after 6 weeks of dispatch. We cannot do anything before these timescales as the Royal Mail will not concede that the item is lost until then and we cannot make a claim against them until then. The above is conditional on the buyer supplying a correct delivery address. If you have not received your item and 14 business days have not passed since dispatch, please be patient and wait for the time to elapse. If 14 working days have passed and still no delivery please contact us via the eBay messaging system. If the item you have ordered is larger than a standard letterbox you should contact with your local Royal Mail Delivery Office (and neighbours) even if you have not received a card from your postman.