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Delivery Policy

                               

                                   
• Please contact us with your postcode for a shipping quote, unless stated above.
                                   
• We deliver our products Australia wide using TNT, Northline Express or Australia Post. Shipping costs are determined by the size and weight of the product and your location, exact shipping and handling costs are calculated in the shopping cart and will be added to the order total before checkout.
                                   
• Orders are dispatched within 2 business days and shipping times are estimated to take up to 10 business days (Monday through Friday excluding public holidays), from the date your payment is received.
                                   
• AusStore-Online will make every effort to deliver your product according to the estimated delivery times* however, we do not guarantee that we will deliver within this time frame.
                                   
• AusStore-Online ships goods Australia wide, however at this time we do NOT accept international orders through our website, please contact us at sales@ausstore.com.au to enquire about a special order.
                                   
• Pick up orders available.
                                   
• No weekend or after hours delivery available.
                                   
• Unless otherwise agreed by us, we will deliver your products to the address indicated on your order confirmation or pay-pal payment notification. If no-one is available to take delivery of your products, our carrier will leave a card so you can collect your product from your local depot (identification may be required). Where delivery is by our courier service and no-one is available to take delivery, they will leave a card requesting you to telephone them to arrange a suitable time and date for redelivery (charges may apply) or collection.
                               

                               

*depending on location/mail service etc.

                                                                  

Refund & Exchange Policy:

                               

                                   
• All products are refundable minus postage costs and within 14 days of receipt of your parcel, packaging must be unopened and item undamaged.
                                   
• All our products come with a full 12 month warranty from date of purchase. Providing all requirements are met, outlined in the terms and conditions page available on this site.
                                   
• To make a warranty claim, you will need to contact AusStore-Online via out contact us page to arrange a suitable return method. Postage cost associated with purchases remain the sole responsibility of the customer and is not refundable.
                                   
• In the unlikely event that an item displayed becomes unavailable we will contact you within 48 hours to organise an alternative product, place the item on backorder for you or cancel the order.
                                   
• If an item is faulty we will happily replace the item or refund the item’s value. If damage is of a physical nature photos will need to be supplied before a refund is issued. Any refunds given will be for the item’s total value and will not include the initial postal charges. Items for refund or exchange will only be accepted if the product’s original packaging isn’t damaged or has been tampered with. A refund will not be granted if this is not adhered to.
                                   
• When you return your product under a warranty claim , you must include: A copy of your original invoice, photos of damaged item (if applicable), your contact telephone number and address. You must return your product by ‘registered post’ as AusStore-Online will not be responsible for items that are lost or misdirected.
                                   
• To organise an exchange or refund you must contact us within 14 days of receipt of your parcel.
                                   
• You can contact us by email at sales@ausstore.com.au. Once you have notified us place the item in the mail and we will return the item to you as soon as we receive the original.
                                   
• Self installation may cause problems or damage. Warranty may be void if damaged by self installation.
                               

Terms and Conditions:

• Items will be shipped immediately after funds have cleared.
• AusStore-Online is not directly liable for any loss, theft or damage to any goods once posted.
• Please allow 24 hours for enquires to be processed.
• If you purchase multiple items from us please wait to receive an invoice before making your payment. This allows us to calculate your postage discount.

About Us

At AusStore-Online we are committed to providing our customers with products which are produced from the highest quality materials to ensure endurance and performance. AusStore-Online prides itself in maintaining a excellent relationship with our customers. If at anytime you feel you have a problem please do not hesitate to contact us as we strive for 100% customer satisfaction.

Thank you for choosing to shop with AusStore-Online!
HAPPY BIDDING!