We dispatch items once payment is received within 24 hours. This however excludes weekends and public holidays as we are not open. If there has been a problem in posting your item you will be notified. We are available 5 days a week to answer any questions via eBay email.
Tracking numbers are provided for all of our parcels. Please check your tracking number BEFORE emailing us to say that you have not received your item, as in most cases it is sitting at your local post office. If you have not received it however please contact me and i will help in any way i can to track your item.
This item will be transported to the buyer in compliance with Australia Posts Dangerous and Prohibited Goods & Packaging policies and eBay's Hazardous Materials policy
Frequently Asked Questions
Q. Are your items authentic and 100% genuine?
A. Yes! Our items are sourced directly from a pharmacy wholesaler. Our perfumes are sourced from a perfume supplier in the USA and are either made in the USA or France.
Q. Do you combine post?
A. Absolutely! We use 500g and 3kg satchels which are usually a flat rate to all customers, but sometimes we can box items if you wish to purchase in bulk. We can combine postage using these methods. If you want to check with us first to see if your order qualifies, please purchase items then request total. Or email us. If you wish to combine totals this must be done BEFORE paying.
Q. Can I pick up my items?
A. Contact us to see if your order qualifies for pick up. Prices in our stores will NOT be matched if no contact has been made.
Q. Can i pay bank deposit?
A. Yes! Please email us if you wish to pay bank deposit and we will give you the details. You are to use your eBay user ID as reference so we can mark off the payment correctly. Please contact us once payment has been made.
Q. Do you accept returns?
A. Yes! This has to be brought to our attention within 3 days of receiving your item. If your item has been damaged by the postage company, please keep all parts of the product and your post bag to return to us, so that we are able to make a claim. Return postage is to be paid by the BUYER unless a mistake has been made on our part (for example we have sent you the wrong item).
Q. Do you express post?
A. We can, but the buyer must be prepared to pay a little extra depending on their item. If you have already purchased and paid we will be sending it by regular mail. Because of government regulations, we are unable however to express post perfumes, due to them being transported by aircraft. Please enquire FIRST or purchase and request invoice before asking for express post. Otherwise it will be shipped out as normal.
Attention all buyers
As soon as a tracking number becomes available on your purchase, this means that it has been taken to the local post office. Any delay after this is the result of Australia post, as I allow up to 1 day handling (this excludes weekends as the post office is not open). Unless I am contacted via email, or I receive a notification of an item being held at your local post office, i may or may not email you after your purchase, as I have automatic emails that are sent out to my customers. Please do not penalize me for no contact in this case, as I am available 24 hours a day, 7 days a week and I am more than happy to answer your questions.
We strive to ensure that you get the best service. Our products are carefully wrapped and posted within 24 hours (excluding weekends and public holidays). All we ask is you give us fair feedback. If there is a problem, we will happily try our best to resolve it for you, so before leaving negative feedback, please contact us first. There is no problem we cannot fix.
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