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About this product
- DescriptionCase Studies in Service Invation provides the reader fresh insight into how invation occurs in practice, and stimulates learning from one context to ather. The volume brings together contributions from researchers and practitioners in a celebration of achievements with the intention of adding to the wider understanding of how service invation develops. Each case presents a brief description of the context in which the invation occurred, the opportunity that led to the invation and an overview of the invation itself, also addressing how success was measured, what success has been achieved to date and providing links to further information. The book is organized around five major themes, each reflecting recognized sources of service invation: Business Model Invation: new ways of creating, delivering or capturing ecomic, social, environmental and other types of value; The Organization in its Environment: an organization engaging beyond its own boundaries, with public private partnerships, sourcing kwledge externally, invation networks, and open or distributed invation; Invation Management within an Organization: an organization actively encouraging invation within its own boundaries using project teams, internal governance of invation, and methods or tools that stimulate invation; Process Invation: changes in service design and delivery processes, such as consumer led invation or consumers as part of the invation process, service operations management, and educational processes; Techlogy Invation: the use of techlogy, including ICT enabled invation, ICTs that are themselves invative and support the delivery of new services, new ICT services, new ways of delivering services associated with ICT products, and techlogy other than ICT. The final part of the book is given to four extended cases allowing for a more in-depth treatment of invation within a complex service system. The extended cases also illustrate two important and growing trends, firstly the need for, and benefits of, a more customer centric approach to service invation and secondly the need for better understanding of public services and the role of public-private partnerships in identifying and achieving invation.
- PublisherSpringer-Verlag New York Inc.
- Date of Publication08/05/2014
- SubjectComputing: Professional & Programming
- Series TitleService Science: Research and Innovations in the Service Economy
- Place of PublicationNew York
- Country of PublicationUnited States
- ImprintSpringer-Verlag New York Inc.
- Content Note5 black & white tables, biography
- Weight385 g
- Width155 mm
- Height235 mm
- Spine13 mm
- Edited byBabis Theodoulidis,Ian Miles,Jennifer Wilby,Linda A. Macaulay,Liping Zhao,Yin Leng Tan
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