E-Government, E-Services and Global Processes: Joint IFIP TC 8 and TC 6 International Conferences, EGES 2010 and GISP 2010, Held as Part of WCC 2010, Brisbane, Australia, September 20-23, 2010, Proceedings by Springer-Verlag Berlin and Heidelberg GmbH & Co. KG (Hardback, 2010)